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Sr. Solutions Consultant

4 months ago

San Jose, United States Whatfix Full time
Who we are

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity and leveraging data-driven insights for better decision-making. The company has offices globally in the US, India, the UK, and Australia and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, Sequoia, Dragoneer, and Cisco Investments. "Hustle Mode ON" is the motto we live by.

About the Role

We are looking for a stellar Senior Solutions Consultant to help grow Whatfix.

The Sr. Solutions Consultant will be an expert in the Whatfix product from demo through Proof of Concept and will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects and customers. Ability and proven track record of evangelizing products to prospects, customers, and partners via presentations and product demos that create value.

Responsibilities
  • Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
  • Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers
  • Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives responsible for representing the product to customers and at field events such as conferences, seminars, etc.
  • Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos
  • Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers
  • Convey feature input and customer requirements to Product Management teams
  • Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and more
  • Respond to objections during solution presentations and articulate the value and return on investment delivered
  • Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
  • Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments
  • Self-driven interest to learn more about customers' business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points
  • Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
  • Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs
  • Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)
Qualifications
  • 5+ years of Technical Pre-Sales / Sales Engineering / Solutions Consulting experience
  • Ability to study existing deployments across industries like insurance, technology, financial services, and healthcare and communicate the use cases and results to new prospects from these industries.
  • Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms
  • Experience as a Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing
  • Consultative selling experience; listening to customer needs and shaping a shared vision for a solution
  • Ability to creatively explain and present complex concepts in an easy-to-understand manner
  • Understanding of high-performance software and Enterprise SaaS
  • Excellent written and verbal communication skills to communicate professionally
  • Self-motivated with strong interpersonal and problem-solving skills
  • Ability to work well in a highly dynamic team environment focussed on providing above-industry-standard customer service
  • Ability to travel to on-site meetings
What sets us apart from the rest
  • Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco
  • With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
  • Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space and listed by LinkedIn among one of the Top 5 startups in India in 2020
  • Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as a Great Place to Work 2022-2023
  • Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights
Perks / Benefits
  • Mac shop, work with the newest technologies
  • Unlimited PTO policy
  • Paid maternity/paternity leave
  • Monthly cell phone stipend
  • Medical, Dental, and Vision coverage (Whatfix pays 80% of the premium for individuals and their families; for the HSA, Whatfix contributes $1,000 for individuals and $2,000 for a family)
  • Team and company outings
  • Learning and Development benefits

This role requires working onsite at our San Jose office. Our US teams start and end early while our India teams start and end late. This facilitates global collaboration and overlap. US teams do not have any company evening meetings. Relocation assistance is offered.Salary for this role ranges between 170K and 230K, split between the base and variable. Compensation will be determined by factors such as level, job-related knowledge, skills, and experience.

Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Due to our company's global nature and hiring committees spanning different time zones, the interviews for this role will be recorded for those not in attendance to review