API Customer Success Manager.

1 week ago


Madison, United States Resource Logistics Full time

API management, involved in developing, testing, support/monitoring, and analyzing APIs for organizations (bit of experience involved during developing & analyzing phases would be good). Good understanding of complete customer life cycle and systems to enable new API product access to customers/users and communicate with internal stakeholders on customer onboarding status. Answering customer queries/questions about specific aspects of how each API works, investigating unexpected errors & behavior to determine whether the issue is user-error or a problem with the API. Worked under technical support capacity of API products to quickly facilitate customer inquiries, and help in coordinating security (mTLS) authorization setup. Logs and analyzing HTTP status codes via logging tools such as Kibana or Splunk. Ticketing systems knowledge such as JIRA, Microsoft Dynamics, or Service-Now. #J-18808-Ljbffr


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