Enterprise Customer Success Manager
1 week ago
We're Changing the Rentals Industry We're a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.'s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two high-growth products: an AI mar-tech solution and ApartmentIQ, a category-leading competitive intelligence software. We're a 100% remote team of 90+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth. While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you. The Role As an Enterprise Customer Success Manager for the ApartmentIQ product, you'll play a pivotal role in driving customer relationships that promote growth and retention. You will work closely with customers to increase customer adoption, identify and close opportunities for growth. You will also own the renewal and work with cross-functional stakeholders to minimize churn within your book of business. To be successful, you must have an in-depth knowledge of company products, services, partner integrations, and client business practices and possess effective communication skills. A genuine desire to understand the client's business and provide value through actionable insight is expected in this critical role. Responsibilities: Proactively manage a portfolio of Enterprise & large mid-market customers. Identify and work cross-functionality to remediate clients at risk. Develop and build strong relationships with key customer stakeholders. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Provide a high level of actionable insight and data analysis to your customers. Meet with top accounts in person twice per year as part of attending a trade show or a separate trip. Provide process enhancement feedback while evangelizing the culture and spirit of teamwork. Identify and close opportunities for growth. Demonstrate an increasing level of knowledge and comprehension of Rentable products. Accurately document and update client records, notes, and interactions (Salesforce, Asana, etc). Ensure compliance with Rentable best practices while following policies and procedures. Consistently meets OKRs and KPIs as communicated by your manager. Provide veteran insight within the Client Success organization. Act as a mentor for entry-level CSMs. Qualifications: Extensive experience in a client-facing / account management role (5+ years). Business savvy with a consultative, problem-solving approach. Proven track record of success with a verifiable history of exceeding customer success goals. Experience with Salesforce (or similar CRM systems). Proven ability to work in a fast-paced, team-centered work environment. Prior experience in SaaS, multifamily, or PropTech. Technical aptitude and ability to identify alternative solutions to customer issues. Ability to handle multiple, critical, high-priority issues with a sense of urgency. Proficiency with Google Suite Products. Excellent communication skills – verbal, written, and interpersonal with strong active listening skills. Ability to demonstrate effective problem-solving skills and strong client orientation. Detail-oriented and dependable, with a positive and inquisitive attitude. Exhibit a high degree of self-motivation, drive, and a proactive nature. Bachelor's degree or higher. Why Rentable: 100% remote workplace. Competitive Compensation. Stock Options. Open Vacation Policy (you take vacation whenever you want). Medical, Dental, and Vision Insurance. 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program. 401k Program. If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr
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Enterprise Customer Success Manager
2 weeks ago
Madison, Wisconsin, United States Rentable Full timeJob Title: Enterprise Customer Success ManagerWe're seeking a highly skilled Enterprise Customer Success Manager to join our team at Rentable. As a key member of our customer success organization, you will play a pivotal role in driving customer relationships that promote growth and retention.Key Responsibilities:Proactively manage a portfolio of Enterprise...
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Senior Customer Success Manager
1 week ago
Madison, Wisconsin, United States Findhelp, A Public Benefit Corporation Full timeAbout the RoleWe're seeking a highly skilled Senior Customer Success Manager to join our team at Findhelp, A Public Benefit Corporation. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, driving product adoption, and ensuring their success with our...
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Customer Success Manager
1 week ago
Madison, United States Sprocket Security Full timeCompany Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk. How - At Sprocket Security, we've built an expert-driven Continuous...
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Customer Success Manager
2 weeks ago
Madison, United States OrganOx Full timeABOUT ORGANOX: OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an...
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Customer Success Manager
2 weeks ago
Madison, United States OrganOx Full timeABOUT ORGANOX:OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra®. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an...
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Customer Success Manager
2 weeks ago
Madison, United States OrganOx Full timeABOUT ORGANOX:OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra®. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an...
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Customer Success Manager
3 weeks ago
Madison, Wisconsin, United States Rentable Full timeJob Title: Manager, Customer SuccessWe're seeking a highly skilled and experienced Manager, Customer Success to join our team at Rentable. As a key member of our customer-facing team, you will play a pivotal role in driving a seamless experience for our customers and the Customer Success team.Key Responsibilities:Coach and develop the Customer Success team...
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Customer Success Manager
5 days ago
Madison, Wisconsin, United States Kuraray America , Inc. Full timeJob Title: Customer Success ManagerAt Kuraray America, Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and driving long-term growth.Key Responsibilities:Develop and...
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Customer Success Manager
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Madison, United States Wolters Kluwer Full timeLOCATION: Remote U.S. locations; preferred East Coast and Midwest time zones OVERVIEW You will play a lead role in managing and driving our customer’s product utilization across the Clinical Effectiveness (CE) product portfolio. You will act as the lead Customer Success representative for our largest and most strategic accounts and will be responsible...
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Manager, Customer Success
1 week ago
Madison, United States Rentable Full timeWe're Changing the Rentals Industry We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software -...
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Customer Success Manager
3 weeks ago
Madison, United States Sprocket Security Full timeCompany Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk. How - At Sprocket Security, we've built an expert-driven Continuous...
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Customer Success Manager
2 weeks ago
Madison, United States Sprocket Security Full timeCompany Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk. How - At Sprocket Security, we've built an expert-driven Continuous...
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Executive Director of Customer Success
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Madison, Wisconsin, United States Lumen Technologies Full time{"title": "Vice President Customer Success", "description": "Customer Success Leadership OpportunityLumen Technologies is seeking a seasoned leader to drive customer success across our Enterprise Central region. As Vice President of Customer Success, you will lead a team of dedicated professionals responsible for protecting, nurturing, and growing key...
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Customer Success Manager
2 weeks ago
Madison, Alabama, United States Sprocket Security Full timeCustomer Success ManagerAt Sprocket Security, we're on a mission to help businesses secure their future. As a Customer Success Manager, you'll play a vital role in driving customer satisfaction and growth. Your expertise will help our clients maximize the value of our Offensive Security platform, ensuring they stay ahead of cyber threats.Key...
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Customer Success Manager
1 week ago
Madison, United States Kuraray America , Inc. Full timeBasic Function The Customer Success Manager is responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of customer accounts. Gathers detailed information about accounts, identifies decision-makers, understands strategic business challenges and...
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Customer Service Representative
3 weeks ago
Madison, Wisconsin, United States Enterprise Holdings Full timeAbout the RoleEnterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs.Key...
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Customer Success Manager
4 weeks ago
Madison, WI , USA, United States Teradata Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team at Teradata. As a key member of our Financial Services division, you will be responsible for driving customer success and adoption of our data and analytics solutions.Key ResponsibilitiesAccount Strategy and PlanningDevelop and execute account strategies to drive customer...
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Automotive Detailer
4 weeks ago
Madison, Wisconsin, United States Enterprise Mobility Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as an Automotive Detailer at Enterprise Mobility. As a key member of our team, you will play a critical role in ensuring the cleanliness and safety of our vehicles, which are rented to customers across the country.Key ResponsibilitiesClean and Sanitize Vehicle...
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Customer Success Manager
3 months ago
Madison, United States dotdigital Full timeAbout the Role We are looking for a dynamic and results-driven Customer Success Manager to join our team at Dotdigital! As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides leadership in post-sales customer activity, with...
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Customer Service Representative
4 months ago
Madison, United States Enterprise Holdings Full timeOverview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our...
