Manager, Customer Success
1 week ago
We're Changing the Rentals Industry We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software - ApartmentIQ, both with high growth rates. We're a 100% remote team of 90 spread across the U.S. from coast to coast. We operate on a strict no a**holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you. The Role As the Manager, you'll play a pivotal role in driving a seamless experience for our customers and the Customer Success team. This is a dual player/coach role. You will work closely with the leadership team to implement account growth and retention strategies within the team while simultaneously taking ownership of a book of business and executing those same tactics. You will be expected to help coach and develop the team as well as creating and managing customer relationships, monitoring account health, securing the renewal and driving growth and expansion opportunities. You will work closely with our customers and our team to gain insight into the unique objectives and challenges and you'll craft personalized responses and plans that cater to varying levels of needs from our customers. You will be responsible for ensuring our customers and the team are successful in using our software and platform and achieving their business objectives. You will have a passion for customer success and a proven track record of achieving revenue targets. Responsibilities: Coach your team and model how to build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform Educate your team on multifamily real estate (MFR) marketing team needs and buying decisions Develop deep, multi-threaded relationships with decision-makers of your customers Drive spend across your book of business by owning retention, expansions, and overall growth Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases Ensure customer data is accurate and up-to-date in our CRM system Conduct regular business reviews with customers to ensure they are achieving their desired outcomes Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap and customer communication strategy Enhance the customer experience and drive efficiencies throughout the account lifecycle Qualifications: 5+ years of marketing management experience required 2+ years of customer success, account management, or sales experience required 2+ years of supervisory or management experience required Proven performance in hitting monthly goals & KPIs Proven ability to coach up and enable others Demonstrated excellence in creating exceptional customer experiences Expert communication skills with customers Strong organizational skills to manage concurrent projects and conversations Ability to navigate complex relationships to accelerate product adoption and expansion, and seek opportunities for growth Ability to problem-solve, be creative, and drive customer retention Self-driven and independent; you thrive without constant supervision A collaborative team player who contributes to the collective success Agility in adapting to new scenarios and learning on the go Why Rentable: 100% remote workplace Competitive Compensation Stock Options Open Vacation Policy (you take vacation whenever you want) Medical, Dental, and Vision Insurance 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program 401k Program No A**hole policy If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Madison, United States OrganOx Full timeABOUT ORGANOX: OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an...
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Customer Success Manager
2 weeks ago
Madison, United States OrganOx Full timeABOUT ORGANOX:OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra®. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an...
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Customer Success Manager
2 weeks ago
Madison, United States OrganOx Full timeABOUT ORGANOX:OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra®. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an...
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Customer Success Manager
3 weeks ago
Madison, Wisconsin, United States Rentable Full timeJob Title: Manager, Customer SuccessWe're seeking a highly skilled and experienced Manager, Customer Success to join our team at Rentable. As a key member of our customer-facing team, you will play a pivotal role in driving a seamless experience for our customers and the Customer Success team.Key Responsibilities:Coach and develop the Customer Success team...
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Customer Success Manager
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Madison, Wisconsin, United States Kuraray America , Inc. Full timeJob Title: Customer Success ManagerAt Kuraray America, Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and driving long-term growth.Key Responsibilities:Develop and...
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Customer Success Manager
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Madison, Alabama, United States Sprocket Security Full timeCustomer Success ManagerAt Sprocket Security, we're on a mission to help businesses secure their future. As a Customer Success Manager, you'll play a vital role in driving customer satisfaction and growth. Your expertise will help our clients maximize the value of our Offensive Security platform, ensuring they stay ahead of cyber threats.Key...
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Customer Success Manager
1 week ago
Madison, United States Kuraray America , Inc. Full timeBasic Function The Customer Success Manager is responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of customer accounts. Gathers detailed information about accounts, identifies decision-makers, understands strategic business challenges and...
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Enterprise Customer Success Manager
2 weeks ago
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Enterprise Customer Success Manager
1 week ago
Madison, United States Rentable Full timeWe're Changing the Rentals Industry We're a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.'s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two high-growth products: an AI mar-tech...
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Customer Success Manager
3 months ago
Madison, United States dotdigital Full timeAbout the Role We are looking for a dynamic and results-driven Customer Success Manager to join our team at Dotdigital! As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides leadership in post-sales customer activity, with...
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Customer Success Manager
1 week ago
Madison, United States Wolters Kluwer Full timeLOCATION: Remote U.S. locations; preferred East Coast and Midwest time zones OVERVIEW You will play a lead role in managing and driving our customer’s product utilization across the Clinical Effectiveness (CE) product portfolio. You will act as the lead Customer Success representative for our largest and most strategic accounts and will be responsible...
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Customer Success Manager
1 week ago
Madison, United States Sprocket Security Full timeCompany Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk. How - At Sprocket Security, we've built an expert-driven Continuous...
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Customer Success Associate
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Madison, Wisconsin, United States Wolters Kluwer Full timeCustomer Success AssociateWe are seeking a dynamic and results-driven Customer Success Associate to join our growing teams across the country. As a global leader in professional information services, Wolters Kluwer provides trusted knowledge and advanced technology to professionals in the legal, business, tax, accounting, finance, audit, risk, compliance,...
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Customer Success Manager
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Madison, United States Sprocket Security Full timeCompany Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk. How - At Sprocket Security, we've built an expert-driven Continuous...
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Customer Success Manager
3 weeks ago
Madison, United States Sprocket Security Full timeCompany Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk. How - At Sprocket Security, we've built an expert-driven Continuous...
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Customer Success Representative
1 week ago
Madison, Wisconsin, United States IVO Systems - Construction Operations Software Full timeAbout the RoleWe are seeking an exceptional Customer Success Representative to join our growing team at IVO Systems, Inc. This is a salary position with commissions for upselling current customers and you will work directly with our two co-founders.Key ResponsibilitiesConduct end-to-end implementation of IVO's construction operations software platform for...
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Executive Director of Customer Success
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Madison, Wisconsin, United States Lumen Technologies Full time{"title": "Vice President Customer Success", "description": "Customer Success Leadership OpportunityLumen Technologies is seeking a seasoned leader to drive customer success across our Enterprise Central region. As Vice President of Customer Success, you will lead a team of dedicated professionals responsible for protecting, nurturing, and growing key...
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Customer Success Associate
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Madison, United States Wolters Kluwer Full time $50,000 - $57,000We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance...
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API Customer Success Manager.
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Madison, United States Resource Logistics Full timeAPI management, involved in developing, testing, support/monitoring, and analyzing APIs for organizations (bit of experience involved during developing & analyzing phases would be good). Good understanding of complete customer life cycle and systems to enable new API product access to customers/users and communicate with internal stakeholders on customer...
