Customer Service Representative

6 months ago

Lansing, United States Auto-Owners Insurance Full time

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative professional to join our team. The position requires the person to:

  • Work effectively with agents, policyholders, and associates at all levels.
  • Communicate effectively in verbal and written form.
  • Make computer inquiries and entries relating to policyholder accounts.
  • Communicate effectively with agents and others as needed to research problems and find solutions.
  • Prioritize and organize work to ensure it is completed in a timely manner.
  • Regular and predictable attendance in meeting a defined work schedule.
  • Accurately and effectively respond to agents and policyholders on more advanced policy features, coverages, and procedures.
  • Determine and obtain information, while applying good judgment in making decisions, when working tasks through the servicing process.
Desired Skills & Experience
  • Associate's degree (Accounting/Business preferred) with a GPA of at least 3.0 (preferred) or at least two years of direct professional office experience
  • Direct insurance agency/company experience is a plus
  • Must type a minimum of 40 words per minute with 85% accuracy
  • Flexibility for occasional and/or seasonal overtime
  • Excellent oral and written communication skills
  • Ability to handle multiple assignments


Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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