Customer Service Representative

1 month ago

East Lansing, United States Mercantile Bank Full time
Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Lansing, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with a stable and respected financial institution? If so, please read on.

Who We Are

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve.

We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible.

Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

Personal Banker: Rewards and Benefits

Some of the medical and wellbeing benefits we provide are:
  • Multiple medical, dental, and vision plans to choose from
  • Flexible Spending Accounts (FSA)
  • Paid Time Off: 3 weeks paid vacation, sick time to care of yourself and your family, 10 paid holidays and a Giving Day to do work that you are passionate about in your community.
  • Company Paid Life Insurance of 3 times your annual salary.
  • Employee Assistance Program (EAP)
  • Adoption and IVF Assistance
  • Fitness Equipment Purchase Plan
We also provide many opportunities to invest in your financial wellness and career development by providing:
  • 401(k) match at 100% up to the first 5% of your contribution
  • Employee Stock Purchase Plan
  • 529 College Savings Plans
  • Discounted bank services
  • Legal protection
  • Tuition Reimbursement
  • Exceptional training, and development opportunities tailored to your career interests and goals.
Customer Service Representative: Responsibilities and Daily Duties

As a Customer Service Representative, you will interact with people all day. Customers will be happy to see your smiling face in the office when they enter the branch. Your top priority will be to provide them with an exceptional sales and service experience. You will be tooled with the knowledge and resources to be able to assist customers with their financial needs. Each customer is unique and your job will be to ask questions and listen to be able to provide banking solutions that meet their unique needs.

You are motivated to achieve your goals and you cheer on your co-workers to meet theirs too. You will wear multiple hats and are prepared to fill in at the Teller Line or assist your manager with various projects as needed. You are excited to uncover an opportunity to refer business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.

You will receive a lot of training so you will know the products, services and how things work at Merc. Banking is always changing so it is your responsibility to continue to stay informed of changes. You are excited to be a resource to others and share information with your team members and customers.

You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives

Customer Service Representative: Requirements and Qualifications
  • High School Diploma or equivalent
  • 2 years' experience in customer service in a retail sales environment
  • Experience with needs-based selling and providing exceptional customer service
  • Experience working in Retail Banking is preferred


WORK SCHEDULE

On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel may be required for meetings and training.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions, and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

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