Customer Service Representative

3 weeks ago

Albuquerque, United States Aerotek Full time

**Customer Service Representative**

**Job Description**

Collaborate with customers, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.

Occasionally pull product in warehouse as required for backup purposes to ensure customer satisfaction.

Receive, investigate, and respond to customer inquiries while prioritizing urgent matters.

Maintain knowledge on lead times, product information, pricing, shipping schedules, and other information to accurately and efficiently assist customers.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems.

Set up new customers in SAP, including working with the credit and collections department to process credit applications.

Maintain knowledge on company products and processes.

Maintain the Customer Master File, including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer-specific text requirements.

Assist the Credit department with invoice disputes and billing error resolutions.

Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates as required to ensure accuracy.

Perform other duties as assigned.

**Hard Skills**

+ Advanced product and system knowledge

+ SAP and PC software systems proficiency

**Soft Skills**

+ Advanced soft skill techniques

+ Timely yet thorough problem-solving/dispute resolution

**Work Site**

This is a fully on-site position in Albuquerque, NM.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in a warehouse environment that is partially indoors and partially outdoors.

Safety glasses are required at all times in the production area to protect against dust and particles.

Closed toe shoes and long pants are required. Sleeveless shirts are prohibited in the warehouse and production areas.

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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