Desktop Support Tech

2 weeks ago


Amarillo, United States Ardent Health Full time
Overview

Join our team as a day shift , full-time , IT Desktop Support Technician in Amarillo, TX.

Fulf illing your purpose begins here:

People First, Always . Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more .
Your team is bigger than your department:
  • BSA Hospital is a 445-bed hospital serving the Amarillo area for over 120 years and continues to be Amarillo's preferred healthcare provider. At BSA, the focus is to provide quality healthcare in Christian love, service and dignity.
  • We believe healthcare is a team sport and every player has something to contribute . We show compassion, celebrate differences and treat one another with respect.
Responsibilities
  • Responsible for supporting and managing simple and complex technical issues.
  • Support market projects and new implementations under the guidance of the Sr. Desktop Support Technician and Desktop Systems Engineer.
  • All standard support will be traced and logged in the approved ticketing system and projects will be documented based on the requirements of the project.
Qualifications

Job Requirements:
  • Associates' degree in Information Systems / Computer Science or equivalent technical training. Years of experience in lieu of education (Management Discretion).
  • CompTIA Certifications
  • Two (2) years' experience working with Microsoft operating systems and applications (ex. Word, Excel, Access, PowerPoint)
  • Successful work experience restoring PC hardware / software to a functional level
  • Successful work experience handling ticket assignment
  • Experience in hardware troubleshooting on Desktop, Laptop and Printers
Preferred Job Requirements:
  • (A+, Network+, security+, MCP, etc) or equivalent Certification

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