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Manager, Billing and Accounts Receivable

2 months ago

Holmdel, United States CentralReach Full time

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. This team lead position is responsible for ensuring customer billing accuracy, timely payment processing, engaging past due customers, and providing support to internal stakeholders, while helping oversee, train and mentor associate-level team members. The ideal candidate will be a natural collaborator and problem solver with a high intellectual curiosity and thrive in a fast-paced data-driven environment. This role reports directly to the VP of Accounting. What you’ll do:

Review contracts prior to billing and ensure team members can do the same. Ensure all billing is accurate and has required audit support. Process customer payments each day to provide consistent cash flow. Engage past-due customers and escalate if needed. Maintain CentralReach's targeted Days Sales Outstanding (DSO) metrics. Deprovision customer access as directed. Measure productivity by analyzing performance data, financial data, and activity reports. Conduct performance evaluations that are timely and constructive. Assist in all departmental tasks as needed to ensure the team’s success as a group, including customer service, collections, reporting, and other ad hoc requests. Desired Skills and Experience:

Bachelor's degree or equivalent work experience. Excellent management and supervisory skills. Experience in business and consumer collections. Ability to interpret financial and operational data as needed to establish goals. Proficient in accounts receivable and collection practices. Experience coordinating an expansive portfolio of data validation in a tight invoicing timeframe. Excellent research and problem-solving skills. Excellent written and verbal communication skills. Excellent organizational and time management skills. Proficient in Microsoft Office Suite or similar software. Advanced Microsoft Excel skills. NetSuite & Salesforce experience preferred.

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