Practice Administrator/HR Manager

3 weeks ago


Rockville, United States CareerBuilder Full time

Job Description

Job Description Description:
Job Description:

FT employee for larger sized (~13,000 patients) pediatric practice that acts as a direct conduit between the managers and the leadership team, overseeing practice management, human resources, customer relations

Specific Job Responsibilities

Practice Management:
Identify and develop new practice policies and initiatives to improve work flow and customer experience
Execute strategic solutions as directed by leadership
Become an ECW (EMR program) superuser

Develop proficiency in front desk check in process
Understand template usage

Office supply ordering and budget management
Facility maintenance management
Customer Service/Patient directed Initiatives:
Provide ongoing customer service training for staff
Manage customer service complaints in conjunction with leadership
Patient Population Management

New patient onboarding process
Patient retention
Initiatives to maximize provider schedules

Patient policies

Updated/reviewed annually and as needed

Human Resources:
Handling staff

issues/questions/concerns
Global employee retention initiatives
Oversight of department managers

Documentation of corrective behavior meetings

Organizing/Tracking

of Online Employee Awareness Trainings

Harassment, Diversity, HIPAA

Payroll Processing
PTO Oversight
Insurance benefit enrollment, updates and termination management
Managing staff reimbursements
Compliance:
Employee handbook oversight and compliance

Full review to be completed annually

OSHA
Oversight of all disciplinary actions
Equal Employment Opportunity
Employee Recruitment:
Manage job postings on Indeed
Assist with phone/initial intake interviews
Run background checks and complete reference checks on candidates
Initiating offer letters and coordinating hire dates
Managing/oversight of the onboarding process (in coordination with department manager)
Communication:
Dissemination of new policies to staff
Elevate staffing/practice issues to leadership team
Coordinate and oversee employee surveys
Coordinate and oversee anonymous

complaint/suggestion

forums
Staff Engagement Activities:
Diversity, Equity and Inclusion Programming

Juneteenth, Hispanic Heritage Month, Black History Month

Employee life cycle event acknowledgement
Programming for Professional Days

Nurses, Admin, Physicians, NPs, PAs, Mental Health Providers

Coordination of company happy hours
Support managers in coordinating team building activities
Staff/Provider meeting coordination and set up

Meeting documentation and sign in sheets

Requirements:

Critical Skills:
Facilitator profile, diplomacy skills
Ability to engage employees to work together
Excellent listening and observation skills
Communication and interpersonal skills
Comfortable with change
Organizational skills
Critical thinking, quick learner, excellent problem solving skills
Data analysis skills
Educational/Experience

Requirements:
Bachelor of Science in Human Resources or related field
Professional Certification in Human Resources
5-7 years of human resources experience
5+ years of medical practice management experience
Strong knowledge of employment laws (OSHA, FMLA, other relevant regulations)
Working knowledge of payroll systems (Paylocity preferred)

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