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Lead Customer Success Manager

3 months ago

Little Ferry, United States Talentify.io Full time

Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care.NantHealth's products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-provider collaboration solutions increase operational efficiency, unlock savings, and enhance communications. Our treatment plan validation capabilities help payers better manage costs for oncology and autoimmune conditions. We're seeking innovative thinkers who love doing meaningful work. If you're looking to bring your skills and expertise to a growing technology company, it's time for you to join us

To ensure we can provide the best in healthcare tech, we focus on building the best team. Through holding true to our core values - clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach - we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.

We're seeking a Lead Customer Success Manager to join our team As a part of our Customer Success team, you will work with our NaviNet customers on the journey to improve health plan and provider collaboration, and with Eviti customers to use our evidence-based decision support and treatment validation platform for oncology and autoimmune diseases. You will be a part of a company making a real difference in patients' lives.

This position offers the flexibility to either work fully remote within the US, or spend time in the office if you're located near one of our office locations.

Responsibilities (include But Are Not Limited To)

Develop, present, and execute communication, training and utilization plans independently and in coordination with health plans to achieve NantHealth and health plan goals Develop and maintain strong working relationships with health plan representatives at all levels (senior &middle management, Provider Relations & e-Business departments as applicable) Create and execute product surveys Analyze, summarize and present survey data to health plan and internal product team to improve end-user experience and close the loop on product lifecycle Participate in the development and support of internal infrastructure Participate in and lead (as applicable) the support of health plan and end user needs as it relates to product service issues. Contribute to company initiatives by sharing industry subject matter expertise and best practices Manage the analysis/interpretation of health plan provider data Participate in plan team meetings to ensure that end-user issues are identified and resolved Identify configuration issues as they relate to new product release and prepare and document process necessary to support the product configuration specialists Provide health plans with status reports/updates as applicable

Education & Experience

BA/BS degree plus 7 years experience No BA/BS degree - equivalent experience to a university degree plus 7 years relevant experience

Knowledge, Skills And Abilities

Possess adept understanding of healthcare workflows Above average organizational, planning and time-management skills Possess strong skills in Microsoft Office Suite Ability to work autonomously Problem Solving Responsible for making moderate to significant process improvements Ability to solve, difficult and complex problems, numerous and undefined Provide in-depth experience and analysis to problem solving Ability to communicate with external customers, vendors, etc. Ability to communicate matters that are difficult/complex and require notable explanation or interpretation Influence parties within and outside job area at an operational level regarding policies, practices and procedures.

We value each of our employee's total wellness . From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to LinkedIn Learning, we understand that our company succeeds when our employees succeed as individuals.

Additional Notable Benefits Include

Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees Growth and Development opportunities 401(k), including a 3% company match Paid Holidays Paid Parental Leave, including a flexible return-to-work program Employee Assistance Program Discounts on popular cell phone plan providers Life & Disability Insurance

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