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Hotel Housekeeper/Room Attendant

3 months ago

West Des Moines, United States Arbor Lodging Management Full time

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients.Summary:The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.Duties & Responsibilities:Prepare rooms for cleaningMake bedsDust rooms and furnitureReplenish guestroom and bathroom suppliesClean the bathroomClean the closetVacuum the carpetCheck and secure the roomsDeliver and retrieve items on loan to guests (e.g. iron and ironing boards)Ensure public areas, such as hallways, are clean and orderlyAbility to lift 50 lbs. and walk, sit, or stand for extended periods timeAbility to work independently and with a teamManage guest calls, requests, & complaints in the area assigned to themAdditional tasks may be assigned at any given time RequirementsQualifications:A secondary school diploma is preferredPrevious hotel-related experience desiredProfessional attitude is requiredBenefits:Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor's Guiding Principles:Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.