Room Attendant

1 month ago

Des Moines, United States Aparium Hotel Group Full time
Position: Room Attendant Location: Des Moines, IA
Job Id: 304 # of Openings: 3 HOUSEKEEPING ROOM ATTENDANT Reports to Housekeeping Manager; position is non-exempt WHO WE ARE Surety Hotel is managed by Aparium Hotel Group which was founded in 2011. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. WHO YOU ARE You are someone who understands the smallest details can make the biggest impact. You know hospital corners aren't just for hospitals, and the perfect crease on a bed sheet makes you smile. When you see a pair of loose shoes, you need to make sure they are perfectly aligned. You love feeling the warmth of freshly laundered linen. It doesn't matter where you are, you can't help yourself from refolding the bathroom towels. Your past experiences have led you to understand that there is art + science to the how and what of preparing and caring for a hotel room. You enjoy the solitude of completing your daily board, but love seeing the smile on a coworker's face when they walk into their last room and find you've already made their last bed. No matter how crazy your day was, you always find time to make sure your cart is ready for the next day. THE ROLE The Room Attendant reports to the Housekeeping Manager, working to maintain the consistent cleanliness and organization of guest rooms and spaces. It is critical that the Room Attendant possess an eye for detail and can maintain the hotel's standards of cleanliness. At Aparium, our Housekeeping teams are expected to hold themselves, the guests, and each other in high regard. The Room Attendant will actively develop trusting and transparent relationships with their peers, both in their department as well as throughout the hotel. The Room Attendant will have the opportunity to work with a phenomenal group of individuals with whom collaboration, humility, and open minds are the norm-no egos are allowed. WHAT YOU WILL DO
  • Uphold and model the company's principles of People, Place, and Character, while embodying the values that drive collaboration, intuitive service and translocal hospitality
  • Adhere to the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen and terry and completing assigned checklists
  • Collaborate with Housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest experience
  • Take pride in your work, strictly adhering to health, safety and sanitary guidelines
  • Work in an organized fashion following the sequence of service with the utmost respect for your equipment and workspace
  • Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized
  • Foster open lines of communication within the department by actively participating in daily lineups and Housekeeping all staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities
  • Actively participate in feedback sessions with Housekeeping leadership to further develop your skill set and improve upon housekeeping standards and practices
  • Maintain regular communication with the Housekeeping leadership team to ensure alignment on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
  • Observe conditions of furniture, walls, trim work and carpeting, reporting anything substandard to the Housekeeping leadership and/or Engineering department to make corrections and improvements as needed
WHAT YOU WILL NEED
  • A passion for the importance of cleanliness, initiative to learn and pride in those we serve
  • Basic knowledge of cleaning techniques, safety procedures and requirements
  • Functional proficiency in the English language to receive and execute verbal and written communication and direction
  • Adaptable interpersonal communication skills to address employees at all levels of the hotel
  • Ability to work in a fast-paced environment for extended periods of time to meet the volume of business
  • Ability to lift, balance and carry up to 25 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
  • Ability to lift, balance and carry (with assistance) up to 100 lbs. to adjust mattresses and move inventory, equipment, etc.
  • Ability to stand or walk for prolonged periods to clean and organize guest rooms, spaces, storage, equipment, etc.
  • Ability to work in a dog-friendly work environment
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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