Patient Service Center Representative
2 days ago
Job Description: You are the first connection between Intermountain and patients; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You are responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. As a Patient Service Center Representative, you assist patients as they navigate their healthcare needs by: Establishing courteous and professional connections with patients over the phone and/or via secure messaging. Effectively identifying and resolving patient needs such as scheduling appointments, answering general business and billing questions, connecting patients to their care team, etc. Documenting essential information in electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless resolution for the patient. Using analytic skills and technical resources to anticipate patient needs and offer to resolve needs. Cordially assisting patients and clinical caregivers with appointment maintenance activities including working queues, rescheduling appointments, cancelling appointments, appointment reminders, appointment preparations, and obtaining interpretation services. Eagerly providing a superior level of customer service that is consistent with company standards and goals, including outbound calls to patients, parents, guardians, facilities, other departments or teams. Completing job training and pass-off requirements. Minimum Qualifications: Six months of customer service experience involving interactions with customers in person and by phone. Professional manner and strong interpersonal and communication skills. Demonstrated basic computer skills involving word processing and data entry. Preferred Qualifications: One year of customer service experience, especially in a Hospital or Medical Office. Problem solving ability, analytical skills, self-motivated and able to work well in a call center environment. Demonstrate excellent verbal and written communications skills. Experience taking incoming and/or outgoing calls in a professional work environment. Physical Requirements: Interact with others respectfully and communicate information effectively verbally and in writing. Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and read and understand documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. Location: Lake Park Building Work City: West Valley City Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.34 - $22.54 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice. #J-18808-Ljbffr
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Patient Service Representative
3 weeks ago
Boston, United States Brigham and Women's Hospital Full timeJob Description - Patient Service Representative (3311083) Primary Location: SRH Boston Landing - Sports PT Shift : Day Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,...
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Patient Service Representative
3 weeks ago
Boston, United States Brigham and Women's Hospital Full timeJob Description - Patient Service Representative (3308807) Patient Service Rep Needed for Spaulding Hospital Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized...
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Patient Service Representative
4 weeks ago
Boston, United States Spaulding Hospital - Boston and Cambridge Full timePatient Service Rep Needed for Spaulding Hospital Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the...
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Patient Service Representative
2 days ago
Boston, United States Spaulding Hospital - Boston and Cambridge Full timeDescription Patient Service Rep Needed for Spaulding Hospital Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying...
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Patient Access Representative
3 months ago
Boston, United States East Boston Neighborhood Health Center Full time $18 - $27Full time, Benefit eligibleEast Boston, MA Schedule: Mon-Fri, 8am - 5pm and includes evening, weekend and holiday rotationsBilingual: english/spanish requiredThe Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient...
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Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)* The Center for Cardiovascular Genetics at Boston Children's Hospital is committed to providing state-of-the-art care to patients and their families with a wide range of cardiovascular genetic conditions including inherited...
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Patient Experience Representative
1 month ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description The Fetal Care and Surgery Center (FCSC) at Boston Children's Hospital - in affiliation with Brigham & Women's Hospital - provides diagnosis, ongoing screening and care for mothers carrying babies with confirmed or suspected congenital anomalies. Using advanced diagnostic tools, groundbreaking surgical and medical treatments, and...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)* The Center for Cardiovascular Genetics at Boston Children's Hospital is committed to providing state-of-the-art care to patients and their families with a wide range of cardiovascular genetic conditions...
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Nurse Advocate for Patient-Centered Care
2 days ago
Boston, Massachusetts, United States Tufts Medical Center Full timeAbout the RoleThe RN Case Manager at Tufts Medical Center plays a crucial part in delivering high-quality patient care. As a registered nurse, you will be responsible for assessing, planning, implementing, and evaluating the needs of patients to ensure efficient care delivery.This role requires a registered nurse license and focuses on managing...
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Patient Access Representative
5 days ago
Boston, Massachusetts, United States East Boston Neighborhood Health Center Full timeJob Summary:The East Boston Neighborhood Health Center is seeking a highly skilled Patient Access Representative to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional customer service, managing patient flow, and ensuring accurate data entry.In this role, you will interact with patients and staff in a...
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Customer Service Representative
5 days ago
Boston, United States Beth Israel Deaconess Medical Center Full timeDetailsClient Name Beth Israel - Deaconess Medical Center Job Type Travel Offering Non-Clinical Profession Clerical/Admin Specialty Customer Service Representative Job ID 15447902 Job Title Customer Service Representative Weekly Pay $1047.2 Shift DetailsShift 5x8 Days Scheduled Hours 40 Job Order DetailsStart Date 12/30/2024 End Date 03/29/2025 Duration 13...
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Per Diem Patient Access Representative
6 months ago
Boston, United States Harbor Health Services Full timeHarbor Health is always seeking Patient Access Representatives to join our per diem pools at our community health center locations including Boston, Plymouth, Harwich, Hyannis. Hours include day, some evenings until 8:00 PM and Saturday 8:00 AM to Noon. The Patient Access Representative greets and assists patients entering the Health Center by:...
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Healthcare Call Center Representative
2 days ago
Boston, United States TEKsystems Full time*IMMEDIATE PATIENT SERVICE REPRESENTATIVE - HEALTHCARE CALL CENTER ENVIORNMENT * *FULL TIME JOB OPPORTUNITY WITH ROOM FOR ADVANCEMENT * *FIRST SHIFT AND SECOND SHIFT AVAILALBLE - MUST BE AVAILABLE TO WORK WEEKENDS* *$21/HR-$23/HR* *Qualifications: * * 2 years of healthcare administration experience or recent call center experience * Microsoft Office...
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Boston, United States Boston Medical Center Full timePosition: Emergency Department Patient Access Representative Department: Patient Access Services Schedule: Full Time – (M-F 3p-11:30p) Location: M-F Onsite only, Boston MA POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient...
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Registration Services Representative
4 weeks ago
Boston, United States Mass General Brigham (Enterprise Services) Full timeDescription As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
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Patient Services Coordinator Specialist
6 days ago
Boston, Massachusetts, United States East Boston Neighborhood Health Center Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at East Boston Neighborhood Health Center. This role is responsible for coordinating patient services, including registration, insurance enrollment, and eligibility assessments.
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Customer Support Representative
3 months ago
Boston, United States Greater Lawrence Family Health Center Full timeEstablished in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal...
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Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access RepresentativeDepartment: Patient Access ServicesSchedule: Full Time - (M-F 3p-11:30p)Location: M-F Onsite only, Boston MAPOSITION SUMMARY:The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries,...
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Welcome Center Representative
2 months ago
Boston, United States YMCA of Greater Boston Full timeWelcome Center RepresentativeDepartment: Center Staff Employment Type: Part Time Location: Wang YMCA Compensation: $18.00 / hour DescriptionSchedule: Part Time, 5:45AM - 10 AM Monday - Thursday Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service,...
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Boston, Massachusetts, United States Tufts Medical Center Full timeJob OverviewThe professional registered nurse at Tufts Medical Center is a key member of our healthcare team, providing exceptional patient care and advocating for families. This role requires advanced knowledge of current trends in healthcare, including technology, pharmacology, and treatment modalities.The professional registered nurse serves as a patient...
