Customer Support Representative
3 months ago
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
- Promptly answers all incoming calls in a polite and professional manner.
- Directs calls to the appropriate departments.
- Schedules appointments and reviews appointment details, date, time, location, and clinician.
- Keeps demographic information updated and accurate.
- Communicates PCP change requests or transfer care/location requests.
- Sends late arrival notices and follows cancellation and rescheduling procedures.
- Assists with on-boarding, training, quality assurance and employee engagement.
- Bilingual, Spanish and English.
- High School diploma or GED certificate.
- Computer knowledge.
- Excellent communication skills.
- Excellent customer service skills.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement
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Customer Service Representative
4 weeks ago
Boston, Massachusetts, United States EF Education First Full timeCustomer Service RepresentativeAt EF Education First, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our travelers, ensuring their needs are met and exceeded.Key Responsibilities:Field calls, texts, and chats from travelers,...
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Customer Service Representative
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Boston, Massachusetts, United States Cynet Systems Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at Cynet Systems in Boston, MA.Job Title: Customer Service RepresentativeJob Location: Boston, MAJob Type: ContractJob Description:Pay Range: $17.70hr - $22.70hrResponsibilities include creating Charlie Cards for general public and reduced fare customers utilizing the...
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Customer Service Representative
4 days ago
Boston, United States PostScan Mail Full timeWe are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...
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Customer Service Representative
5 days ago
Boston, United States PostScan Mail Full timeWe are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...
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Customer Service Representatives
6 months ago
Boston, United States Boston Public Schools Full timeBoston Public Schools seeks Customer Service Representatives - Transportation Department Reports To : Customer Service Team Leads Position Type: Temporary Position (Potential to stay on Long Term) Start date: July 1, 2024 OVERVIEW: The Boston Public Schools is the largest school district in Massachusetts with approximately 57,000...
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Customer Service Representative
4 weeks ago
Boston, United States Signature Flight Support Corporation Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Customer Service Representative
2 months ago
Boston, United States Signature Flight Support Corporation Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Customer Service Representative
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Boston, Massachusetts, United States Professional Staffing Group Full timeCustomer Service RepresentativeWe are seeking a dedicated Customer Service Representative to support healthcare providers, doctors, and hospitals by assisting in verifying medication coverage for patients with health insurance. Responsibilities:Receive inbound faxes from providers regarding pharmacy prescriptions, containing essential information such as...
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Customer Service Representative
1 month ago
East Boston, United States Signature Flight Support Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Customer Service Representative
2 months ago
East Boston, United States Signature Flight Support Full timeSignature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Support Representative
2 months ago
Boston, United States Wellist Full timeWellist is seeking a detail-oriented individual to help make life easier for our users (patients, employees, and their families). This role connects directly with users via phone and email to make sure they have all the support they need during sensitive and often challenging times. This can include things such as a dog walker for someone recovering from...
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Customer Service Representative
6 months ago
Boston, United States Orbia Full timeJoin Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability,...
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Customer Service Representative
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Boston, United States Orbia Full timeJoin Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability,...
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Customer Service Representative
4 weeks ago
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Boston, Massachusetts, United States Professional Staffing Group Full timeCustomer Service Representative for Insurance ProvidersWe are seeking a skilled Customer Service Representative to support healthcare providers and patients with insurance coverage. This role offers a competitive pay rate of $19 per hour and remote work arrangements. In this position, you will work closely with healthcare providers and patients to ensure...
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Aviation Customer Service Representative
1 month ago
Boston, Massachusetts, United States Atlantic Aviation Full timeJob OverviewAs an Aviation Customer Service Representative with Atlantic Aviation at Concord, MA, you will be the first point of contact for clients arriving at the facility. You will interact with large corporations' flight departments and high-profile clients, providing exceptional service and support.Your responsibilities will include making hotel and...
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Customer Service Representative
4 weeks ago
Boston, Massachusetts, United States Porter Airlines Inc. Full timeJob Summary:The Customer Service Representative contributes to the efficient day-to-day operations of the department. This role is responsible for providing high-quality customer service to internal and/or external customers (passengers).Key Responsibilities:Provide high-quality customer serviceMonitor carry-on luggage and aircraft doorsAssist passengers...
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Customer Service Representative
2 months ago
Boston, United States MTM Full timeMTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA. This position will be title Transit Navigator but your duties are much like a Customer Service Rep The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to,...
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Customer Service Representative
2 weeks ago
Boston, United States MTM Full timeMTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA. This position will be title Transit Navigator but your duties are much like a Customer Service Rep The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to,...