Account Manager

2 weeks ago


Tallahassee, United States Yard-Nique, Inc. Full time

The Account Manager (AM) is a client facing position responsible for the overall client experience, as well as partnering with assigned PM in leadership of assigned production crews. The AM manages his or her assigned maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol.

Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards. Manage and understand maintenance contracts and execute maintenance production schedules to meet or exceed contract specifc expectations. Proactively conduct property evaluations and client meetings to asses needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested. Identify and provide enhancement ideas and solutions to customers; partner with Sales team in identification of new opportunities. Manage budget, reporting and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues. Partner with PM on leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements. Administer all performance management tasks and activities, to include: annual review process, providing on-going feedback and coaching, on-the-job training, administering discipline as needed, etc. Partner with HR and PM to ensure a positive employee experience from on-boarding through exit. Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives.

AS or BS degree in Horticulture, Construction, Customer Relationship Management or related field Minimum 3-5 years related experience Experience coaching and managing employees responsible for landscaping duties, or other related industry labor Ability to effectively build positive working relatinships with clients Must be able to lift 50lbs Basic proficiency with Microsoft Outlook, Excel, Word Demonstration of an unwavering commitment to Safety

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