Guest Services Agent
3 months ago
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Holiday Inn Resort Surfside Beach
Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.
- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.
- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.
- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
- Be able to diffuse conflict or tense situations with guests.
- Must maintain a clean and safe work environment and report any safety issues to management immediately.
- Perform any other duties as assigned by management.
Qualifications
1. Must have a high school diploma or equivalent.
2. Minimum 1 year of customer service experience required, hospitality industry preferred.
3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Knowledge of reservation and POS systems.
6. Ability to work with computers and good knowledge of operating software preferred.
7. Must be able to multi-task and be detail-oriented.
8. Must be a team player.
9. Ability to work independently with minimal supervision in a high degree of autonomy.
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
-
Guest Services' Agent
1 month ago
Myrtle Beach, United States AVISTA RENTALS LLC Full timeGuest Services' Agent / Front Desk - Grande Shores Resort Job Description - You will welcome all guests upon their arrival with a smiling face and friendlyattitude. The front desk is often the first point of contact for guests; givingthe agent responsibility of a first impression. Some of the daily dutiesinclude, but not limited to; checking in and out,...
-
Guest Services Agent
7 months ago
Myrtle Beach, United States La Quinta Myrtle Beach - 48th Avenue Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Services Agent
3 months ago
Beach, United States Marriott Vacations Worldwide Full timeHourly Rate: $24.21 JOB STATUS: Casual/On-Call Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests...
-
Guest Service Agent
5 months ago
Vero Beach, United States Benchmark Costa d' Este Beach Resort & Spa Full timeCome be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...
-
Guest Services Shuttle Driver
2 days ago
Panama City Beach, Florida, United States Guest Services Full timeJob SummaryThe Resort Commuter Vehicle Operator will transport guests and their luggage from designated parking areas to resort amenities, ensuring a safe and enjoyable experience for all passengers.Responsibilities:Operate a vehicle over specified routes or to specified destinations, following established time schedules and adhering to traffic regulations...
-
Guest Service Agent
1 month ago
Myrtle Beach, United States Kingston Resorts Full timeThe Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your...
-
Guest Services Agent
7 months ago
Fernandina Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...
-
Guest Services Agent
5 months ago
Orange Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hilton Garden Inn Orange Beach Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...
-
Guest Services Agent
6 months ago
Fernandina Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...
-
Guest Service Agent-1
6 months ago
Vero Beach, United States Benchmark Costa d' Este Beach Resort & Spa Full timeCome be a part of something bigger! Benchmark Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...
-
Guest Service Agent
2 months ago
Panama City Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Bikini Beach Resort PCB Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and...
-
Hotel Guest Services Agent
2 days ago
Huntington Beach, California, United States Excel Hotel Group Full timeWe are seeking a skilled and enthusiastic Front Desk Agent to join our team at Excel Hotel Group. As a Front Desk Agent, you will be responsible for providing top-notch customer service to guests, handling cash and credit transactions, and maintaining a clean and organized front desk area.Key ResponsibilitiesYour key responsibilities will include:Welcoming...
-
Guest Service Agent
8 months ago
West Palm Beach, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, Service, Hospitality, Retail
-
Guest Services Cashier
2 days ago
Clearwater Beach, United States Evolution Parking & Guest Services Full timeKey ResponsibilitiesCash Handling: Process credit card and cash payments for parking services.Customer Service: Provide prompt, professional, and courteous service to guests.Operations: Monitor traffic flow, call management when necessary, and maintain a clean and organized workspace.A High School Diploma or equivalent is required, with previous experience...
-
Guest Service Agent
1 month ago
West Palm Beach, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B4OP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Services Agent-1
5 months ago
Vero Beach, United States Benchmark Costa d' Este Beach Resort & Spa Full timeCome be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...
-
Guest Service Agent
2 days ago
Daytona Beach, Florida, United States Premier Resorts Management Inc Full time**Job Title:** Guest Service Agent - Hospitality SpecialistWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Premier Resorts Management Inc. in Daytona Beach, Florida. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is...
-
Guest Service Agent
5 months ago
Miami Beach, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Services Agent Supervisor
2 days ago
Delray Beach, Florida, United States Opal Grand Resort Full timeAre you passionate about delivering world-class service? Do you thrive in a dynamic, high-energy environment? We're looking for a motivated Front Desk Agent to lead the way in providing exceptional guest experiences at the Opal Grand Resort.Key Responsibilities:Manage front desk operations, ensuring efficient and effective guest interactions Liaise with...
-
Guest Service Agent
3 months ago
Newport Beach, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...