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Patient Services Associate II
2 months ago
The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
Schedule hours are 6:30am-3:00pm
Essential Functions:
•Greet and check in patients at the front desk and complete related case management notes on a daily basis
•Inform patients of any upcoming appointments at the time of the check -in
•Complete patient reminder phone calls for all medical and psychiatric provider appointments as per scheduled timelines
•Reschedule provider appointment no-shows and cancellations within 48 hours
•Obtain new patient photos and upload them in the patient's chart in the EHR by Friday of each week
•Issue patient identification cards and have clients sign the patient identification card form in the EHR by Friday of each week
•Manage all incoming phone calls; check for voicemail and disseminate the messages on the voicemail machine to the appropriate staff on a daily basis
•Manage all incoming fax documentation and sort and store them in the appropriate staff's mailbox on a daily basis
Additional Functions:
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
- Obtains pre certifications and/or pre authorizations for procedures.
- Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
- Greets and interacts with patients/visitors in a professional manner, on phone or in person.
- Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
- Other duties as requested or assigned.
Qualifications
¿¿Education:¿
HS Diploma or equivalent required.
AND
¿¿Experience:¿
Customer service and/or patient facing healthcare experience preferred.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing Statement
About Jefferson
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
