Loan Resolutions Rep

3 weeks ago

Denver, United States FirstBank Full time

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team

A Brief Overview

The Loan Resolution Representative is an entry level position that will allow you to play an essential part in FirstBank's Loan Servicing. The Loan Resolutions Representative will assist with all aspects of the consumer loan collection process, including contacting delinquent borrowers, ensuring completion of required reporting, and providing loss mitigation information. Representatives work closely with market staff to minimize losses to the Bank while assisting customers work through financial hardships.

What you will do

  • Review delinquent loan list and collection queue, contacting borrowers to make payments arrangements.
  • Monitor loans to borrowers in bankruptcy to ensure compliance with bankruptcy agreement and applicable laws.
  • Ensure that required delinquency reporting is completed for investors and mortgage insurers.
  • Educate borrowers about available loss mitigation options and assist them with the completion and submission of loss mitigation applications.
  • Provide disclosures, notices, and contact to delinquent borrowers as required by applicable regulation and investor requirements.
  • Interview borrowers to identify cause of delinquency and potential tools to resolve the delinquency.
  • Process loss mitigation application packages submitted by borrowers.
  • Submit for review and approval.
  • Recommend loans for charge off and submit applicable debts to collection agency for recovery.
  • Order and review property inspections to verify property condition and occupancy.
  • Assist with resolution of loans to deceased borrowers.
  • Perform other duties and projects as assigned.
  • Understand and comply with all provisions of the Safety in the Workplace policy.
Minimum Requirements
  • Entry-level job with little or no prior relevant work experience in the function
Preferred Requirements
  • Prior customer service experience.
Knowledge, Skills, and Abilities
  • Proficient in Microsoft Office Programs including Word, Excel, and Outlook.
  • Detail oriented
  • Proficient written and verbal communication skills
  • Ability to work in a team environment.
  • Ability to learn and comply with applicable regulation and bank policies.
  • Enjoys working in a fast paced environment with an ability to work within time constraints.
Working Conditions and Physical Requirements
  • Frequently remains stationary throughout a typical business day
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  • Occasionally positions self to access drawers and shelves of various heights
  • Frequently reaches for and handles paperwork and files
  • Constantly communicates with customers, coworkers, and management in-person and on the phone
  • Must be able to exchange accurate information
  • FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.


Salary Range

$20.00 Per Hour to $23.15 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

EOE/Affirmative Action

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
Colorado Job Application Fairness Act

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation

*This job opportunity is expected to close on July 15th, 2024*

*This job opportunity's deadline has been extended to July 29th, 2024*

*This job opportunity's deadline has been extended to August 23rd, 2024*

*This job opportunity's deadline has been extended to August 26th, 2024*

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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