Customer Care Specialist I

4 weeks ago

Dallas, United States AppFolio Full time
Description

What we're looking for

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today - and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

The Customer Care Specialist I - V+ role serves as a link between AppFolio and the customer, operating as the face of our company to create AppFolio promoters within the property management industry.

The Customer Care Specialist I, V+ will be responsible for providing excellent support to our Screening & FolioGuard customers. This role will help drive the understanding and adoption of these services, and will collaborate with the Customer Care V+ team to develop creative solutions to best meet our customers needs.

Your impact
  • Engage with customers by means of telephone, email, and chat to manage customer relationships and to ensure successful execution of requests pertaining to our Screening & Folioguard customers.
  • Deliver service excellence to existing customers utilizing our Screening & Guard offerings.
  • Educate customers on best practices and drive adoption.
  • Share valuable insights directly with our Product Development team based on customer feedback.
Qualifications
  • Ability to effectively manage multiple tasks with response time expectations in mind.
  • Organized and effective in task and queue management.
  • Able to communicate clearly and concisely with team, manager, and customers via phone, chat, and email.
  • Seeks out feedback and uses mistakes as a platform to learn and grow.
  • Exceptional customer relationship building skills.
  • Excellent written and oral communication skills with a strong customer orientation.
  • Ability to work cross-functionally in a fast-paced environment.
  • Ability to handle sensitive information.
Must have
  • BA/BS degree or equivalent work experience required.

Compensation & Benefits

The hourly wage that we reasonably expect to pay for this role is: $20.50 - $25.50 per hour.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here

Why AppFolio

Grow We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.

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