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Account Manager ll

3 months ago

Brentwood, United States Fleetcor Full time

Account Manager

What We Need

FLEETCOR is currently looking to hire an Account Manager ll within our SVS division. This position falls under our Prepaid line of business and is located in Brentwood, TN. In this role, the primary client services contact is responsible for supporting retention, client satisfaction and sustaining client revenue growth of their assigned small to mid-market customers within the Prepaid Operations division. The associate works with customers that have contracted with Comdata’s Payroll, Corporate Disbursement, Corporate Spend, and Incentive products to ensure their cardholders are paid correctly, timely, and within each state’s payroll laws. They work directly with clients and cardholders to provide day to day account support, problem resolution, research, and analysis. They are responsible for developing and executing a client service delivery strategy for their assigned clients around needs, support specifications and account growth opportunities. You will report directly to the Manager of Account Management and regularly collaborate with teams.

How We Work

As an Account Manager ll you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

Assigned workspace in Brentwood, TN office Company-issued equipment + remote access Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

This position completes the processing of client requests with minimal assistance and maximum efficiency. Support activities may include account maintenance, order processing, user security, report generation, reconciliation, funding and billing. The Account Manager II has mastered complex back office processing, is effective at pro-actively seeking customer impacting information and data, can interpret, act and update data effectively and demonstrates exceptional multi-tasking skills. They are able to identify and handle work with minimal supervision. The Account Manager II is able to effectively mentor others on standard processes and best practices. They are essential to the escalation process from the contact center customer issues and processes. The associate is an internal resource for associate questions and caller escalations. The Account Manager II will have the ability to lead and structure complex projects relating to the team’s innovation and growth. Acting as a change agent as appropriate.

Qualifications & Skills

A high school diploma or equivalent is required Associate or Bachelor’s degree is preferable; or equivalent combination of education and experience is required for the specific job level. Two to four years of account management and/or client services experience or outside-related client-facing experience is also required. Demonstrate strong interpersonal skills, analytical skills, attention to detail, follow-up skills Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner Demonstrating the ability to work calmly in a fast-paced team environment; may manage special projects without compromising other responsibilities Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities In-depth knowledge of products, services and systems; demonstrated ability to proactively recommend best practices to clients Positively influences other internal departments to gain support for client issues and build cross-functional consensus Ability to discuss functionality and train customers with minimal assistance, identify and request set up changes, and maintain knowledge level as product and system updates are released. Promote account growth opportunities, accurately capture and track new opportunities. Provide input into department standards and processes Experience or knowledge of training modules and/or presentation applications including web-based webinar tools. Proficiency in Microsoft suite of products including Word, EXCEL, Outlook (email) Working knowledge of Internet browsers and familiarity with online programs Working knowledge of SalesForce or another CRM tool Payroll or Prepaid Paycard experience is a plus

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc .) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn .

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

About The Company

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

$2.8B Annual Revenue 800,000 Directly Served Business Clients 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR Enjoys Global Recognition Including

Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking#872 S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel. Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions. "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity. Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together We Can Foster True Belonging.We Know Different Ideas, Perspectives And Backgrounds Lead To Better Innovation And Results. We Are Therefore Committed To Building And Nurturing a Culture Of Diversity, Inclusion, And Belonging By

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s Culture Reflects Our History Of Fast Growth And Our Continued Drive For Results. Our Entrepreneurial Spirit Remains Strong Across Our Global Workforce, And We Reinforce These Principles In Our Five Core Values

Innovation: Figure out a better way Execution: Get it done quickly Integrity: Do the right thing People: We make the difference Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection.We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency .

Apply Now

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