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Customer Service Representative

2 months ago

Tucker, United States TalentBridge Full time
Title:-Customer Service Representative
Location:- Tucker GA - 30084
Position type:-ONSITE- 4 months of the contract, possible extension or conversion into permanent (based on performance)
SHIFT DETAILS: 12 - 8.30 PM

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor the progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders

What you'll need to excel:
At a minimum, you'll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
It'd be great if you also have:
High school diploma or equivalent
1 year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations

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