Customer Success Intern

2 months ago

Fayetteville, United States AcreTrader Full time
About Acres

Acres is a map-based land intelligence platform designed to bring transparency to America's largest asset-land. Using public and private market data, Acres aggregates and analyzes over 150 million parcels of land to enable users to better understand and value land with confidence. By providing access to a comprehensive and more accurate compilation of land data, comparable sales, and parcel-level insights, Acres supports fast, informed decision making. Visit Acres.com to learn more.

We are dedicated to the growth of our platform and the growth of our people. We're looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better.

*Note: Acres seeks qualified candidates who are eligible to work in the United States. We are unable at this time to provide any sponsorship for work authorization.

Customer Success Intern

We are seeking a motivated and detail-oriented Customer Success Intern to join our sales team. This internship offers an excellent opportunity to gain hands-on experience in customer support and sales and contribute to our company's growth.

Key Responsibilities:
  • Support CS Manager with projects such as:
    • Renewals Migration
    • Data Hygiene
    • Contributory Data Audit
    • Template Library
    • learn business communication channels, lead and complete Customer Success initiatives that could be added to a resume, gain understanding and insights into a software/technical Customer Success department.
  • Maintain Acres Enterprise support emails/Hubspot.
    • gain experience in managing customer questions and requests gaining Enterprise Customer Support experience and valuable communication skills.
  • Ensure all Enterprise customer data is constantly updated, correct, and clean.
    • Intern would gain experience in data hygiene and the downstream effects and benefits of these efforts.
Potential Qualifications:
  • Currently pursuing a bachelor's degree in Business, Marketing, Communications, or a related field
  • Strong interest in sales, customer support, and/or and business development
  • Excellent research and organizational skills
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Familiarity with CRM systems is a plus
What You'll Gain:
  • Hands-on experience in B2B sales processes and techniques
  • Exposure to various aspects of the sales cycle
  • Opportunity to develop professional networking skills
  • Understanding of CRM systems and sales tools
  • Mentorship from experienced sales professionals

This internship is a part-time position for the fall and spring semester with the possibility of extension or conversion to a full-time role for exceptional performers. All Acres internships pay $15 per hour and offer between 15-25 hours per week.

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