Customer Success Advocate

2 months ago

Fayetteville, Arkansas, United States Zenwork Full time
Job Description

Zenwork, a leading provider of digital tax compliance software, is seeking a highly motivated and dedicated Customer Success Representative to join our team.

Job Purpose

As the primary contact for our clients, the Customer Success Representative is the voice of the company. To succeed in this role, you must be committed to delivering exceptional customer experiences and resolving complex issues in a timely and professional manner.

Key Responsibilities
  • Handle incoming client inquiries in a multi-channel support environment, communicating via phone, email, or chat.
  • Create cases in a case management system to document client inquiries and track progress.
  • Maintain a daily log to demonstrate productivity and identify areas for improvement.
  • Participate in special projects assigned by leadership, such as site testing and client support initiatives.
  • Make outbound calls to clients to resolve complex issues and provide additional support.
  • Adapt to changes in processes and policies as determined by leadership.
Requirements
  • High School Diploma or Equivalency
  • Customer Support experience in a fast-paced environment
  • Exceptional customer service skills
  • Attention to detail
  • Committed work ethic
  • Demonstrates empathy
  • Ability to multi-task and prioritize multiple assignments
  • Excel in a team environment while achieving individual milestones
  • Strong verbal and written communication skills
  • Computer literacy, including internet applications and Microsoft Office
  • Incident interpretation and analytical skills
  • Ability to remain calm in a stressful situation
  • Maintain security of confidential information
  • Arrive punctually and have excellent attendance
  • Maintains a professional environment and refrains from personal distractions while working
Preferred Qualifications
  • College degree in communications or related field
  • Knowledge of tax rules
Working Conditions

This is an onsite call center environment. The ideal candidate will be flexible to work between 8 and 6 Monday through Friday, with occasional overtime and weekends during peak season.

EEOC Statement

Zenwork values diversity and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information in our hiring practices. We are committed to providing equal employment opportunities to all applicants and employees and fostering an inclusive and respectful work environment.

  • Customer Success Representative

    2 weeks ago

    Fayetteville, Arkansas, United States Zenwork Full time

    Job Title: Customer Success RepresentativeZenwork, a leading provider of digital tax compliance software, seeks a highly motivated and dedicated Customer Success Representative to join our team.The ideal candidate will be responsible for handling incoming customer inquiries in a multi-channel support environment, communicating via phone, email, or chat. They...

  • Customer Success Representative

    3 weeks ago

    Fayetteville, Arkansas, United States Zenwork Full time

    Job Title: Customer Success RepresentativeZenwork, the market-leading provider of digital tax compliance software, is seeking a highly motivated and dedicated Customer Success Representative to join our team. As the primary contact for our customers, you will be the voice of the company, ensuring exceptional customer experiences and driving business...

  • Customer Success Representative

    4 weeks ago

    Fayetteville, Arkansas, United States Zenwork Full time

    Job Title: Customer Success RepresentativeZenwork, a leading provider of digital tax compliance software, is seeking a highly motivated and dedicated Customer Success Representative to join our team. As the primary contact for our customers, you will be the voice of the company, ensuring exceptional customer experiences through multi-channel support.The...

  • Customer Success Associate

    4 weeks ago

    Fayetteville, Arkansas, United States AcreTrader Full time

    About AcresAcres is a cutting-edge land intelligence platform that revolutionizes the way we understand and value land. By aggregating and analyzing over 150 million parcels of land, Acres provides users with unparalleled transparency and insights. Our platform empowers users to make informed decisions with confidence.Our MissionWe are dedicated to the...

  • Customer Success Representative I

    2 weeks ago

    Fayetteville, Arkansas, United States Zenwork Inc Full time

    Job Title: Customer Success Representative IAt Zenwork Inc, we are seeking a highly motivated and dedicated Customer Success Representative I to join our team. As the primary contact for our customers, you will be the voice of the company, ensuring that every customer interaction is a positive and successful experience.Job Purpose: To provide exceptional...

  • Technical Success Manager

    4 days ago

    Fayetteville, Arkansas, United States Fortive Corporation Full time

    Job Title: Technical Success Manager - API ExpertAbout the Role:We are seeking a highly skilled Technical Success Manager - API Expert to join our team at Fortive Corporation. As a Technical Success Manager, you will be responsible for leading our technical support initiatives and advocating for our robust API and integration solutions.Key Responsibilities:*...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States jkonline Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at jkonline.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.**Key...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States jkonline Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at jkonline.As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring their satisfaction.**Key Responsibilities**Respond to...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States CJ Lang & Son Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at SPAR Crofthead. As a key member of our store team, you will play a vital role in providing exceptional customer service and contributing to the success of our business.Key ResponsibilitiesProvide friendly and efficient customer...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States Phillip Pool Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Service Team Member. As a key member of our team, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and coordinating with other agency team members.ResponsibilitiesAnswer customer inquiries and provide policy...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States palwalonline Full time

    Work ExperienceWe are looking for a Fresher with 1 to 10+ years of experience in customer service.EducationA 12th Pass, Graduate, Post Graduate, or Doctorate degree in any field is preferred.About the JobWe are a leading online classifieds platform, palwalonline, and we are seeking a skilled customer service professional to join our team.ResponsibilitiesAs a...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States bhagalpuronline Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Bhagalpuronline. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction.**Key...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States kalyanonline Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.**Key...

  • Customer Service Representative

    4 days ago

    Fayetteville, Arkansas, United States Phillip Pool - State Farm Agent Full time

    Job DescriptionAs a Service Team Member with Phillip Pool State Farm, you will be responsible for delivering exceptional customer experiences that drive the growth of a successful, local insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States veravalonline Full time

    Work ExperienceWe are looking for a Fresher with 1 to 10+ years of experience in customer service.EducationA 12th Pass, Graduate, Post Graduate, or Doctorate degree in any field is preferred.About the JobWe are a leading online classifieds platform, veravalonline, and we are seeking a skilled customer service representative to join our...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States unnaoonline Full time

    Work ExperienceWe are looking for a Fresher with 1 to 10+ years of experience in customer service.EducationA 12th Pass, Graduate, Post Graduate, or Doctorate degree in any field is preferred.About the JobWe are a leading online classifieds platform, unnaoonline, and we are seeking a skilled customer service professional to join our team.ResponsibilitiesThe...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States kozhikodeonline Full time

    Job Title: Customer Service RepresentativeExperience:Fresher1-10 years10+ yearsEducation:12th PassGraduatePost GraduateDoctorateOther EducationWe are seeking a dedicated Customer Service Representative to contribute to the success of our Kozhikode-based company. The ideal candidate will have a passion for delivering exceptional customer service and a strong...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States SPAR International Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at SPAR Dalkeith. As a key member of our store team, you will play a vital role in providing exceptional customer service and contributing to the success of our business.Key ResponsibilitiesProvide friendly and efficient customer...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States ramagundamonline Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Ramagundam Online.As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring their satisfaction.**Key...

  • Customer Service Representative

    1 month ago

    Fayetteville, Arkansas, United States rampuronline Full time

    Work ExperienceWe are looking for a Fresher with 1 to 10+ years of experience in customer service.EducationA 12th Pass, Graduate, Post Graduate, or Doctorate degree in any field is preferred.About the JobWe are a leading online classifieds platform, rampuronline, and we are looking for a customer service representative to join our team.ResponsibilitiesThe...