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Customer Care Specialist II

2 months ago

Cherryville, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Cox Automotive's FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.

Key Responsibilities:
  • Administrative duties for onboarding new customers that may require working in several different applications.
  • Working with sales and customers directly to acquire information for onboarding.
  • Make updates and changes to customers inventory, service requirements or contact information in FleetNet applications.
  • May also perform additional duties, such as: data analysis, special projects related to customer's needs, reporting.
  • Consult supervisor as needed for problem/complex request resolutions.
  • Provide input for improvements, diagnostic tools, and process changes.
  • Monitor queues to proactively look for changes needed and potential issues.
Skills:
  • Friendly and professional tone and demeanor.
  • Can-do attitude, self-starter with a willingness to assist in all functional areas as needed.
  • Capable of interacting effectively with clients and vendors as well as managers and peers.
  • Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs.
  • Working knowledge and proficiency with Microsoft Excel and Word applications.
  • Excellent verbal and written communications and interpersonal skills. Bi-lingual, a plus.
  • Effective problem solving and technical troubleshooting skills.
  • Ability to work independently as well as in a team environment.
  • Ability to manage multiple projects simultaneously.
  • Willingness to work overtime.
Qualifications:
  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
  • Working knowledge and proficiency with Microsoft Excel and Word applications
  • Degree in related discipline a plus
  • Experience in industry desired


Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.