Customer Service Representative

1 week ago


Cherryville, North Carolina, United States Mister Sparky Electric Full time

Job Summary:

A Mister Sparky Electric client care representative answers incoming client telephone calls and contacts clients to ensure their experience with Mister Sparky Electric meets their expectations.

Key Responsibilities:

  • Answer incoming client telephone calls and provide a positive first impression of the company.
  • Develop and maintain effective communication with clients, ensuring a courteous and pleasant demeanor at all times.
  • Ensure each telephone call is answered promptly, using the approved company greeting and script.
  • Notify clients in advance if the electrician is not going to arrive within the scheduled time window.
  • Call Agreement Membership clients to schedule service appointments and make up for any shortfall of repair calls.
  • Conduct Client Checkups to ensure client satisfaction.
  • Work a Monday-to-Saturday schedule.

Minimum Requirements:

  • High school diploma or equivalent required.
  • Above-average verbal and telephone communication skills are essential.
  • Proficiency in computer software is necessary.
  • Prior customer service experience is preferred.
  • Full-time position with a Monday-to-Friday schedule and Saturday rotation.

Compensation: $15.00 per hour

Mister Sparky Electric is an independently owned and operated franchise. Your application will be directed to the franchisee, and all hiring decisions will be made by the franchisee's management. The franchisee sets their own compensation and benefits. Inquiries about employment, benefits, scheduling, and compensation should be made directly to the franchise location, not to Mister Sparky Electric Corporate.



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