Customer Service/Dispatcher

3 weeks ago


Pittsburgh, United States Phillips Heating & AC Company, Inc. Full time

Local Pittsburgh Heating and Air Conditioning company is looking for an energetic, dependable and organized person to join our Customer Service Dispatch team. This role requires a strong team player capable of handling large number of incoming calls daily from new customers, clients and service technicians. The successful candidate will have a good record of communicating effectively. Responsibilities Handle large number of incoming calls Make outbound phone calls for scheduling sales and service appointments Plan routes and dispatch technicians throughout the Greater Pittsburgh area Perform data entry to maintain accurate customer records Perform office administration duties Skills Proven customer support experience Phone management Accurate listening Geographic knowledge of the Greater Pittsburgh area Strong verbal and written communication Accuracy and attention to detail Ability to multi-task, prioritize and manage time effectively Qualifications High School Diploma or equivalent Prior Customer Service Experience with a good record of customer satisfaction Prior Computer Knowledge to include Microsoft & Google products Prior Dispatch of field service and sales staff experience Prior Office Administration experience a plus



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