Account Manager
2 weeks ago
Must be located in US or Canada
Compensation: $77,000 USD OTE (base + variable compensation)
Unlimited PTO | Fully Remote | Generous Benefits
About SaaS Academy
The SaaS Academy Team is on a mission to help Software as a Service (SaaS) companies grow to new heights through world-class coaching and training.
Our CEO, Dan Martell is an award-winning entrepreneur and investor who has founded multiple companies. He was named Canada’s top angel investor and he's completed over 100+ investments with amazing companies like Udemy, Intercom, and Unbounce.
About The Role
SaaS Academy is currently seeking an ambitious go-getter to join our time as an Account Manager. The ideal person for this role takes pride in creating memorable experiences for clients while also holding them accountable to their commitments. This individual should possess the ability to take initiative, think innovatively, adapt quickly, and be enthusiastic about personal and collective growth within our clients, our team, and our program. Ultimately, the Account Manager is responsible for the client journey of our amazing founders.
Here are the primary components of our Account Manager role:
Responsibilities
Core Mission: Oversee the client journey and create unforgettable magical moments for 100+ clients while optimizing time to onboard, activate, and engage in our community groups.
Measures of Success:
Engagement Health Scoring
Renewal Rates (goal of 75%)
SaaS Academy Intensive (SAI) Attendance (in-person events)
Time to Onboarding (scheduling)
Time to Activation (attending)
Time to Adoption (engaging)
Manage Client Renewals: Drive the renewal process alongside our Executive Coaches and Client Support Team. Customer Backwards is one of our Core Values and our SaaS Academy Culture Code highlights exactly how our team shows up to serve our clients.
New Client Onboarding: Account Managers will schedule an Annual Vision Call (AVC) within 5 days and a Strategic Growth Planning (SGP) within 10 days of a client joining our world. You will utilize our extensive resources, including over 400 playbooks, group coaching sessions, and our active Facebook community, to provide the necessary support and insights for clients to succeed from day 1.
Client Engagement: Connect with your clients through various channels such as personalized 1-on-1 meetings, email correspondence, text messages, interactions at our live events, and engagement within our vibrant Facebook community to ensure clients are engaged and supported.
Required
Experience and Qualifications
U.S travel required (two times per year)
At least 1 year of experience as an Account Manager (or Client Success equivalent experience)
Foster community connections through mindful, friendly, and imaginative interactions
Comfort working with CEOs and high-functioning executives
Familiarity with tech and SaaS topics
Strong written and verbal communication skills, with the ability to engage and moderate conversations professionally and inclusively
Crucial top-notch presence, demeanor, and energy for a front-and-center role with members
Ability to work independently and remotely with a high degree of self-motivation and accountability
Natural relationship builder
Highly organized and adept at planning
Excellent time management
Preferred
B2B SaaS Experience
HubSpot (or other relevant CRM) experience
Standard tech-stack competence (Slack, Google Workspace)
Leadership skills
Coaching background
Program management
Influential
Resilient
Benefits And Hiring Process
Compensation: $77,000 USD OTE (base + variable compensation)
Generous Benefits:
Unlimited Paid Time Off (PTO)
Comprehensive coverage for health, vision, and dental needs for both yourself and your dependents
$1,000 USD annual Wellness and Productivity Stipend
Inclusion in our Retirement Savings Plan
Please check out the How We Hire section on our website to see what the steps are for our hiring process—taking the time to apply means a lot to us If you apply, you’ll hear from us, whether we feel you’re a good match for us, or not, as part of our process.
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