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Enterprise Voice Administrator

4 months ago

Merrillville, United States Centier Bank Full time
Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Summary: The Enterprise Voice Administrator is responsible for overseeing and managing the organization's voice communication systems. This role involves planning, coordinating, directing, and designing Voice related activities, as well as providing administrative direction and support for daily operational activities of the Client Solutions Center.

Essential Duties and Responsibilities
  • Manage and maintain the organization's voice communication systems with a focus on supporting the Client Solutions Center.
  • Ensuring the integration of voice systems with other communication systems, such as email, instant messaging, and video conferencing.
  • Collaborate with the Client Solutions Center team to identify, recommend, develop, implement, and support cost-effective technology solutions.
  • Will partner with internal and external associates and vendors.
  • Define and implement IT policies, procedures, and best practices tailored to the needs of the Client Solutions Center.
  • Ensure the security, stability, and scalability of voice communication networks to support the Client Solution Center's operations.
  • Coordinate with vendors and service providers to ensure the Client Solutions Center has the necessary support and upgrades.
  • Provide training and support to Client Solutions Center staff on voice communication features and functionalities.
  • Stay abreast of the latest trends and advancements in voice communication technologies, especially those relevant to digital contact centers.
  • Generating reports on voice system usage, performance, and availability.
  • Identifying trends and patterns in voice system usage and making recommendations for improvements.
  • Providing regular reports to management on the status and performance of voice systems.
  • Ensuring compliance with regulatory and organizational reporting requirements.
Other Duties and Responsibilities
  • Maintain and enhance industry and Centier technology solutions knowledge.
  • Set standards of excellence by adhering to the Essentials of Excellence and Centier Values.
  • Exhibit positive energy, enthusiasm, and follow through on duties.
  • Celebrate successes with the team and the organization.
  • Play an active role in Centier activities.
  • Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Solution-driven mindset, with demonstrated ability to work collaboratively with a diverse group of people.
  • Ability to explain technical concepts and processes clearly to non-technical associates.
  • Inspire confidence and respect among associates.
  • Work effectively as part of a team or committee, as well as independently.
  • Build trusted relationships with internal and external clients.
  • Strong communication and interpersonal skills, with an emphasis on customer service orientation.
  • Excellent problem-solving, analytical, and project management skills.
  • Detail oriented and methodical.
  • Excellent time management and organizational skills.
  • Ability to work in a fast-paced environment and adaptable to change.
Minimum Qualifications
  • Associate's degree in a related field.
  • 3+ years proven experience as a voice administrator with a focus on digital contact center support.
  • Strong understanding of voice communication systems, VoIP technologies, and digital contact center operations.
What do I do now?
  • Apply with us
  • Refer this opening to others


Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at [redacted] or send us an email at [redacted].

Equal Opportunity Employer: Disability/Veteran
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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