Customer Service Rep
3 months ago
Customer Service Rep page is loaded **Customer Service Rep**
**Customer Service Rep**
locations3107-Elgin time typeFull time posted onPosted Today job requisition idR-43337 ****Job Title****
Customer Service Rep****Primary Location****
Elgin, Illinois****Employee Type****
Employee****Job Description****
Waste Connections is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people We seek servant leaders, mentors, top performers, and fun people. At Waste Connections, we value each individuals unique background, experience, and passion to make us a great place to work.
*Our people mean everything to us.*
** CULTURE:** Its a Great place to work We work in an environment where empowered, self-directed all-stars know what they do is important.
**INTEGRITY:** Our definition is saying what you will do and then doing it We keep our promises to our customers and our employees.
**The Position:**
We are looking for a *High Energy* **Customer Service Representative** to join the team at our Hauling location in **Elgin, IL**.
The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.
**Job Duties:**
* Works in conjunction with other departments to resolve customer disputes.
* Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
* Interviews customers and records interview information into computer.
* Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
* Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
* Take payments, bank deposits, key word orders, keys production paperwork and general office duties
* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
* Demonstrates the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.
* Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
**Requirements:**
* 2 years of Customer Service experience in a high call volume atmosphere.
* High school diploma or equivalent.
* Experience with Microsoft Word, Excel and Outlook, proficient in 10 key, keyboarding and typing skills a must
* Excellent verbal communications skills.
Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to **"Connect with Your Future"**.
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans).
**Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.**
OUR PEOPLE MEAN EVERYTHING TO US
Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.
****Our Opportunities****
BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. Youll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.
LETS REALIZE YOUR GOALS TOGETHER
Bring your passion to succeed and youll quickly discover that great opportunities are all around you. At Waste Connections, youll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.
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