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Customer Service Representative

2 months ago

Elgin IL, United States TEKsystems Careers Full time

Customer Service Representatives needed *Description:*

  • Handling inbound calls and correspondence efficiently and professionally (900 calls a week split between 14 reps.)
  • Accurate and detail-oriented order entry
  • Resolve customer needs and provide answers to questions in a timely manner
  • Effective time management and ability to multi-task
  • Deliver quality service
  • Live Chat
  • Email Inbox shared
  • Fast Pace
*Skills:* Customer service, order entry, Shipment Tracking, ERP, CRM, Excel, Microsoft Office, Customer support, organization, verbal skills, written communications skills, multi tasking, inbound calls, outbound calls, follow up *Additional Skills & Qualifications:* Must Haves:
  • Customer Service Exp (2+ years)
  • Order Entry
  • Tracking Shipments
Nice Haves:
  • CRM
  • ERP
  • Microsoft Excel
  • Microsoft Office
  • Live Chat
Soft Skills:
  • Desire to work in a fast pace environment
  • Okay with Change
  • Fast Pace Role
  • Attention to Detail
*Experience Level:* Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.