Customer Service Representative
3 weeks ago
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day. Job Summary: The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. Essential Duties/Responsibilities: Answers phones, schedules customers and assists customers with any/all inquiries. Provides customer services relating to sales, sales promotions, installations and communications. Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds. Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers. Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Follows location initiatives and proactively informs and educates customers. Makes recommendations and in some cases develops improvement plans in response to customer surveys. Follows all company policies and procedures, including but not limited to safety. Other duties as assigned. Minimum Requirements: High School Diploma or GED. 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone. General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook. Must be able to communicate in English effectively, both verbally and in writing. Valid driver's license required. Ability to work overtime with little notice; weekends hours may occasionally be required. Preferred Qualifications: Completed college course work. Additional Knowledge, Skills and Abilities: Customer service mindset. Ability to work independently and as part of a team. Excellent written and verbal communication skills. Able to work in a fast-paced environment. Strong organizational skills, attention to detail and the ability to multi-task. Willingness to learn and be a part of a team. Positive attitude and a team player. Related work experience may be substituted for education. Ability to build positive relationships with customers, both internal and external. Willingness and ability to work collaboratively with all levels of the organization. Safety mindset and acceptance of a safety culture. Working Conditions: Open office environment. Fast-paced environment. Physical Requirements: Must be able to lift/move up to 20 pounds frequently. Frequently performs tasks requiring bending at the waist, kneeling or crouching. Must be able to adhere to long periods of standing, walking or sitting. Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely. With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception. Ability to express or exchange ideas by means of the spoken word to impart oral information to others. Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad. Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. #J-18808-Ljbffr
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Customer Service Representative
1 week ago
Frederick, United States Ultimate Staffing Full timeWe have an exciting opportunity for a Customer Service Representative with a local builder in Frederick, Maryland. As the Customer Service Representative, you will play a vital role in ensuring clients' needs are met with professionalism and efficien Customer Service Representative, Customer Service, Business Operations, Representative, Customer Experience,...
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Customer Service Representative
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Frederick, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Frederick, MD, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
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Frederick, United States Wolters Kluwer Full timeCustomer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsUSA - Frederick, MD time typeFull time posted onPosted Yesterday job requisition idR0023710 **Basic Function** Representative will handle inbound customer calls, mail and e-mail, responding to customer requests, while projecting a...
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Frederick, United States Regency Furniture Full time**Customer Service Representative ( Regency )** Frederick, MD **Regency Furniture** is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At **Regency Furnitur**e, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a...
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Frederick, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...
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Customer Service Representative
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Frederick, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...
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Frederick, Maryland, United States Legal & General America Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Legal & General America. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...
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Frederick, United States Mr Handyman Full timeFor over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having...
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Frederick, Maryland, United States Danielle Leonard - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Danielle Leonard - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying...
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Frederick, United States The Evolvers Group Full timeTitle: Customer Service Representative Work Location: Frederick, MD Work Schedule: Hybrid Contract Duration: 12 Months Basic Qualifications: High school diploma or bachelor's degree is preferred. An equivalent combination of experience and education may substitute. Minimum of three (3) years customer service, order processing or related...
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Customer Service Representative
1 week ago
Frederick, United States THE EVOLVERS GROUP Full timeTitle: Customer Service Representative Work Location: Frederick, MD Work Schedule: Hybrid Contract Duration: 12 Months Basic Qualifications: High school diploma or bachelor's degree is preferred. An equivalent combination of experience and education may substitute. Minimum of three (3) years customer service, order processing or related...
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Customer Service Representative
4 weeks ago
Frederick, United States NRG Full timeWelcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...
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Customer Service Representative
2 weeks ago
Frederick, United States NRG Full timeWelcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...
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Customer Service Representative
2 months ago
Frederick, United States NRG Full timeWelcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers,...
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Customer Service Representative
3 weeks ago
Frederick, United States Sila Full time$21 - $24 an hour What We Do We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning, and electrical systems. Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs...
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Customer Service Representative
3 days ago
Frederick, Maryland, United States Danielle Leonard - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Danielle Leonard - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying...
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Customer Service Representative
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Frederick, Maryland, United States Washluberepair Full timeCustomer Service Representative - CashierJoin our dynamic team at Washluberepair as a Customer Service Representative - Cashier. We are looking for a motivated individual to enhance our customer experience. This position offers a competitive compensation of $12.25 plus commission and includes a sign-on bonus upon hiring.What We Offer:Flexible scheduling...
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Customer Service Representative
5 days ago
Frederick, Maryland, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionFYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our staff, you will play a vital role in providing exceptional patient experiences and ensuring the smooth operation of our facilities.Key Responsibilities:Patient Scheduling: Coordinate patient...
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Customer Service Representative
2 months ago
Frederick, United States Airtron Austin Full timeAt NRG, were bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative...
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Customer Service Representative
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Prince Frederick, Maryland, United States Lemek LLC Full timeAbout Lemek LLC and Panera BreadWe are a top franchise group with great growth potential, looking for excellent people to join our team.Job SummaryWe are seeking a friendly, high energy, team player, that enjoys working with people to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for...
