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Tier 1 Support Technician

2 months ago

International Falls, United States Small Town Tech Full time

Job Overview: We're looking for a Tier 1 Support Technician to join our team at Small Town Tech, Inc. In this role, you'll be primarily focused on providing top-notch technical support to our customers. Additionally, you'll have the opportunity to assist with some retail aspects, such as helping customers find the right products when needed. What You'll Do: Be the first point of contact for customers needing tech help. Solve basic technical issues for both business and personal customers. Assist customers in selecting products from our store. Keep track of customer interactions and service tickets. Make service calls to customers' locations as required. Handle phone queries and messages. Maintain a clean and organized work environment. Work independently and aim to meet weekly productivity goals. Why Join Us: At Small Town Tech, Inc., you'll be an important part of a team that values community and customer service. You ll have plenty of opportunity for professional growth and expanding your skill set. If you enjoy helping people solve tech problems and want a job with variety, we'd love to have you. Apply now and join our local tech community