Mission Services Assistant

Job Details

Level
Entry

Job Location
5285 7400 Scott Hamilton - Little Rock, AR

Position Type
Full Time

Salary Range
$16.50 Hourly

Job Shift
Day

Mission Services Assistant

GENERAL DESCRIPTION OF POSITION
Serves as Goodwill's first point of contact for corporate office visitors and callers at the Reentry Goodwill Entrance. Responsible for answering/routing all incoming calls, greeting visitors, and referring to appropriate staff or department. Ensures employee, visitor and facility situations are appropriately and promptly addressed. Manages the administrative support process for all activities directed by the Vice President of Mission Services.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Answer phones in a timely manner. Route calls to appropriate personnel. Screen calls and greet visitors/guests, ascertain business, direct to proper location/personnel; handle visitors/guests with diplomacy and tact; be professional at all times; maintain visitor sign-in log. This duty is performed daily, about 60% of the time.

2. Coordinates scheduling for back-up switchboard relief; advises supervisor concerning scheduling conflicts and assistance required. This duty is performed daily, about 5% of the time.

3. Coordinate and maintain Mission Services & Reentry Calendars for the organization. This duty is performed daily, about 5% of the time.

4. Assist all visitors with questions and provide accurate information as to what Goodwill services are available to them and make referrals for further internal assistance. This duty is performed weekly, about 25% of the time.

5. Be an ambassador for all of Goodwill Industries of Arkansas' programs and opportunities available for job seekers, community members, and other key stakeholders. This duty is performed daily, about 25% of the time.

6. Maintain a positive work atmosphere by acting and communicating in a manner to ensure a favorable relationship with customers, clients, co-workers, and management. This duty is performed daily, about 10% of the time.

7. Prepare documents (Word & Excel) at the direction of Mission Leadership. This duty is performed daily, about 5% of the time.

8. Assist with special events (planning, set-up, and clean-up) as directed by Mission Leadership. This duty is performed weekly, about 10% of the time.

9. Responsible for entering, reporting tracking and follow-up on client information. This duty is performed daily, about 10% of the time.

10. Perform other duties as assigned. This duty is performed daily, about 10% of the time.

Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.

SOFTWARE SKILLS REQUIRED
Intermediate: Spreadsheet, Word Processing/Typing
Basic: Database, Presentation/PowerPoint

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED
Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.

PLANNING
Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.

DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree.

MENTAL DEMAND
Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.

ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately structured. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.

RESPONSIBILITY FOR WORK OF OTHERS
Responsibility for work of others: Not indicated.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.

ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.

ACCOUNTABILITY

FREEDOM TO ACT
Generally controlled. General processes covered by established policies and standards with supervisory oversight.

ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, and savings from new techniques or reduction in manpower.

None. Job does not create any dollar monetary impact for the organization.

IMPACT ON END RESULTS
Modest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others.

PUBLIC CONTACT
Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.

EMPLOYEE CONTACT
Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present or discuss data, but only as pertains to an immediate and specific assignment. No responsibility for obtaining cooperation or approval of action or decision.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)

WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.

ADDITIONAL INFORMATION
Ability to communicate clearly and distinctly with employees and guests. Demonstrated ability to articulate words and instructions clearly and accurately. Able to manage difficult visitor situations in the lobby area. Very good telephone etiquette; able to determine business nature of the caller and direct to the appropriate Goodwill contact.

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