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Medical Front Desk

4 months ago

Kingston, United States Medix Full time
Medical Front Desk

Schedule/Shift: Monday-Friday 8AM-4:30PM

Location: Kingston, NY (on site)

What you'll do:

The Front Desk Specialist is dedicated to providing quality customer service to our patients and clients. Responsible for maintaining an efficient front end/clinical workflow. Greeting all patients and office clients, check-in, check-out, entering and verifying all patient information. Collecting and logging patient payments. Scheduling/Rescheduling appointments. Daily eligibility review. Assisting patients and/or family members with any requests presented. Job duties to be performed on a rotational basis. Keeps manager informed of any problems or issues. Maintain confidentiality of all written and electronic information which employee has access to as a part of his/her job and observes patient rights, including email. Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with co-workers, patients, physicians and management.

Responsibilities/Duties:
  • Greet all patients and office guests
  • Check-in and check-out all scheduled patients
  • Enter and verifying patient demographics and insurance information
  • Educate patient about insurance coverage, in network vs. out of network benefits
  • Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms)
  • Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party
  • Obtain or create electronic medical record number; enter into PM system
  • Direct patients to radiology as indicated on appointment notes by the medical assistant
  • Address patient balances at time of service, set up payment plans when appropriate
  • Collect and enter patient payments
  • Schedule appointments
  • Notate cancelled or rescheduled appointments
  • Follow Patient No Show/Cancellation Policy
  • Review and update eligibility
  • Print and verify day end review
  • Submit daily payment collection reports
  • Balance daily receipts against TOS report
  • Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time
  • Release records to patients once requests have been fulfilled
  • Enter charges and payments for medical records requests filled directly by our office
  • Accept labs from outside facilities, date stamp and forward to clinical staff
  • Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express...)
  • Open and close office prior to and following business hours
  • Assist patients and/or family members with any requests
  • Maintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administration
  • Any and all other duties as assigned by the office manager
Qualifications:
  • Knowledge of Orthopedic procedures help but not essential
  • Polite telephone etiquette and good communication skills (written and oral)
  • Computer literacy skills preferred, including practice management software, EMR, Microsoft Word and Excel.
  • Detail Oriented and strong organizational skills preferred
  • High school diploma or equivalent
What we offer:
  • Excellent growth and advancement opportunities
  • Dynamic environment
  • Access to a diverse network of practitioners
  • Broad infrastructure of tools and programs to enhance the employee experience
  • Competitive Compensation
  • Sick time off
  • Benefits package: health, dental, vision, 401(k), etc.