Front Desk Representative

3 weeks ago


Kingston, Rhode Island, United States The Fairfield Inn and Suites Full time

Job Title: Front Desk Agent

Job Summary:

Fairfield Inn and Suites is seeking a highly motivated and friendly Front Desk Agent to deliver exceptional guest service, handle check-ins and check-outs, and ensure an outstanding stay for all our guests.

Key Responsibilities:

  • Greet and welcome guests in a warm, friendly manner
  • Handle guest check-in and check-out processes efficiently
  • Answer phone calls and respond to guest inquiries with professionalism
  • Assist guests with booking reservations, room changes, and special requests
  • Manage and resolve guest complaints in a positive and timely manner
  • Maintain accurate records of guest accounts and process payments
  • Provide information about hotel services, amenities, and local attractions
  • Collaborate with housekeeping and maintenance to ensure rooms are ready for guests
  • Perform administrative tasks and maintain the front desk area

Requirements:

High school diploma or equivalent

  • Previous experience in hospitality or customer service is a plus but not required
  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Professional appearance and demeanor
  • Proficient with computers and hotel management software (training provided)
  • Flexibility to work various shifts, including weekends and holidays
  • Must be dependable and punctual

How to Apply:

If you're passionate about hospitality and ready to make a difference in our guests' experience, we'd love to hear from you. Apply now by submitting your resume through ZipRecruiter, or visit us in person at Fairfield Inn and Suites.

Fairfield Inn and Suites is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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