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Customer Service Specialist
2 months ago
Gilbert, Arizona, United States CooperVision, Inc Full timeWhy Work With UsAs a Great Place to Work, our environment recognizes each employee as a vital member of the team. Integrity and respect are fundamental to our working relationships. We are friendly, inventive, and dedicated. We don't quit until the job is done right Our lenses don't just change vision, they change lives. Join a team that is passionate about...
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Gilbert, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
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Bilingual Customer Service Specialist
2 weeks ago
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Customer Service Representative
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Gilbert, United States Waste Service Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. High volume call center needs someone to grab calls and send emails for orders or issues. Return calls and follows up with the customer....
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Bilingual Customer Service Specialist
3 weeks ago
Gilbert, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
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Bilingual Customer Service Specialist
4 days ago
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Customer Success Specialist
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Customer Service Advocate
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Gilbert, Arizona, United States Serenity Healthcare Full timeJob DescriptionCustomer Care SpecialistLocation: RemoteBecome a vital part of our dedicated team at Serenity Healthcare, where we prioritize exceptional service and patient satisfaction. We are seeking a Customer Care Specialist to assist our clients in navigating their healthcare needs and ensuring a seamless experience. In this role, you will be...
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Dispatcher/ Billing Specialist
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Gilbert, United States Anytime Home Service Full timeJob DescriptionJob DescriptionSalary: We are looking for a long term, self driven and reliable person to be a part of our office team. This individual must be independent, highly organized and skilled at multitasking. They will need to be able to handle a variety of situations professionally. Experience in plumbing or trade service not required, as we are...
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Customer Experience Specialist
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Customer Success Specialist
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Customer Care Specialist
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Customer Service Specialist
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Customer Care Specialist
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Customer Care Specialist
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Customer Engagement Specialist
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Customer Service Representative
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Emergency Vehicle Maintenance Specialist
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CustomerCanine Service Specialist
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Gilbert, United States Born to Run Full timeBenefits: 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Health insurance Paid time off Training & development Vision insurance Benefits/Perks Flexible Scheduling Competitive Compensation with Additional benefits Fun Working Environment Interact with Dogs Job Summary Are you a dog-lover with a...
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Customer Service Specialist
2 months ago
Job Description Why Work With Us As a Great Place to Work, our environment recognizes each employee as a vital member of the team. Integrity and respect are fundamental to our working relationships. We are friendly, inventive, and dedicated. We don't quit until the job is done right Our lenses don't just change vision, they change lives. Join a team that is passionate about improving other's visual health and quality of life. JOB SUMMARY This is a Customer Service Specialist role and is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations. In this role, you will support team concepts and the goals and objectives of the Customer Service department. Responsibilities ESSENTIAL FUNCTIONS Handling inbound calls from customers calling from doctor's office regarding their accounts or orders Provide First Contact Resolution whenever possible for all communication channels as applicable Adhere to the applicable Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision brand. Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities/functions Possess and effectively utilize knowledge of current policies and procedures within Customer Service Work with multiple computer applications; working with latest client management software applications to enhance delivery of service to our customers Update/utilize applications/systems as necessary to reflect/retrieve accurate information Assist customer with questions and issues - Identify customer problems and use proper techniques in decision making to resolve Identify service errors and report/resolve appropriately Up-sells products and services for promotions/discontinuations or contests, as required Maintain knowledge of all products, prices, accessories and literature, shipment and availability of product, policies and procedures to effectively service the customer Ability to learn and take on additional responsibilities and other projects; complete as assigned Demonstrate and exemplify professionalism in performance and attitude; including accountability, initiative and teamwork As business needs dictate, works extended hours to complete daily department goals or tasks to include overtime Qualifications QUALIFICATIONS Knowledge, Skills and Abilities: Background in order entry/order management using an ERP system is a plus Familiarity with MS Dynamics ERP or similar system is a plus Knowledge of the eyecare industry is a plus 1 year background in telephone customer service or equivalent strongly preferred 1 year experience in a goal-driven and customer-focused environment strongly preferred Proficient computer keyboarding skills, including proficiency with Microsoft Office suite (Word, Excel, Outlook, Teams) and comfort with web-based video conferencing (Teams, Webex, etc.) Demonstrated proficiency in email correspondence Strong attention to detail Exceptional written and verbal communication skills Demonstrated analytical and problem-solving ability Excellent telephone presence and a high degree of professionalism Effective organization, planning, and time management skills Strong ability to multi-task Ability to thrive in a fast-paced environment Highly adaptable to change, with a tolerance for stress Ability to work independently under limited supervision, as well as strong interpersonal collaboration skills Ability to learn independently, and to expand knowledge of new products, processes, procedures, and tools Fluency in written and spoken English Fluency in written and spoken Spanish or French a plus (may be required based on company need) Work Environment: This is a full-time onsite role. Hybrid remote scheduling may be available based on business needs and ability to maintain appropriate home-office environment. Prolonged periods of sitting at a desk and working on a computer, with break and lunch periods scheduled to ensure consistent department availability to customer needs. Occasional need to lift up to 15 pounds. EDUCATION High school diploma or equivalent required College degree preferred Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran LI-AK1 About Us CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals. At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and a diverse, inclusive, employee-centric culture fuel a deeply engaged, high performing organization. CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That's a strong reflection of our corporate culture-and part of the reason CooperVision may be a great workplace for you.