Member Service Representative

3 weeks ago

Dubuque, United States Dupaco Community Credit Union Full time

** Member Service Representative (Member Experience Development)**

**Job Category****:** Branch/Member Support **Supervisor****:** Alexandra Hunzeker **Requisition Number****:** MEMBE002002 Showing 1 location **Job Details**

**Description**

**Youll be:**

* Developing skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way

* Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through our Teller line and new accounts desk

* Knowledgeable in a wide variety of Dupacos products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer

* Promoting a positive and professional image of the credit union

* Offering multiple financial products and services to new and existing members while providing courteous, professional and knowledgeable service to increase member satisfaction and account usage

**Youll need:**

* High school diploma or equivalent (i.e. GED)

* Strong customer service experience some financial industry experience is preferred, but not required

* To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers

* Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience

* Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens

* Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals

**Skills**

**Required**

**Microsoft Excel** *Some Knowledge* **Microsoft Outlook** *Some Knowledge* **Microsoft Word** *Some Knowledge* **Sales** *Advanced* **Customer Service** *Advanced* **Preferred**

**Bilingual - Spanish** *Some Knowledge* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School or better.

**Experience**

**Required**

Customer Service

**Preferred**

Financial Indusrty

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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