Customer Service Assistant
4 weeks ago
Position Information
Position Title
Customer Service Assistant - Town Clock Center
Posting Number
S00436
Full-Time/Part-Time
Full Time
Work Schedule
M-F
Salary
15.12 per hour
Campus/Center
Town Clock Center Dubuque
Location
Dubuque, Iowa
Position Summary Information
Job Goal
Provide administrative and organizational support to BCS Programming, Sales and Operations teams.
Duties and Responsibilities
Serve as the primary point of contact for students, faculty, staff, and visitors on phone and in person. Greet guests, answer inquiries, and direct individuals to the appropriate classroom locations.
Assist with organization of class packets, assembling instructional materials, printing nametags, table tents, and/or proof of completion certificates, and meet and greeting of customers.
Guide students through the online registration system or assist with manual registration processes. Communicate registration deadlines, updates, and reminders to students. Provide clear and timely information regarding registration requirements and procedures.
Qualifications
Associates Degree Preferred, Related work experience and/or post-secondary education preferred. Strong computer/database management skills including accounting/ bookkeeping practices. Calculating, posting and verifying financial data for using in managing account records. Advanced level of proficiency in Microsoft Excel, Word, and PowerPoint. Excellent interpersonal skills, customer service, and organizational abilities. Strong written and oral communication skills and competent proofreading skills. Knowledge of office practices and procedures. Ability to maintain confidentiality with student/employee demographic information.
Essential Functions
Maintain an organized system for storing and retrieving documents related to Business and Community Solutions programs and activities. Ensure files are properly labeled, categorized, and stored in accordance with departmental procedures.
Enter relevant information from documents into electronic databases. Update participant records, course schedules, and program details as needed. Maintain accuracy and completeness of data entry tasks.
Maintain documentation of funding applications, including copies of application materials, correspondence, and relevant documentation. Organize files and records in a systematic manner for easy retrieval and reference.
Assist Program Developer within the CPR Program to input contracts, receipt revenue, pack and inventory class materials and textbooks, e-card development, maintain programming files and provide assistance to instructors.
Collaborate with colleagues on special projects and initiatives to support the growth and success of the organization.
Assist with Tri-State Emergency Responder conference logistics and provide onsite registration assistance during the conference.
Assist with Kids on Campus operations and logistics. Providing onsite student supervision during the camp week.
Facilitate seamless operations by managing meeting minutes, travel arrangements, room reservations, project tasks and purchase card (p-card) responsibilities as needed by the members of the BCS Strategy Team members.
Participate in Customer Service Assistant team meetings, divisional meetings and other college or departmental committees as assigned.
Maintain high quality Customer Service to students, companies, customers, and co-workers by participating in professional development training and opportunities. Uphold a high level of professionalism and confidentiality in all interactions and tasks.
Other duties as assigned by supervisors.
Posting Detail Information
Open Date
05/09/2024
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
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