![AvePoint](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
4 weeks ago
About AvePoint:
A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business resiliency in the modern digital workplace.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you
About the position:
The Customer Success Manager will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.
Specific responsibilities include, but are not limited to:
- Developing success plans for accounts by creating metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals
- Developing and maintaining long-term relationships with enterprise-level accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
- Maintaining customer technical account portfolio to provide technical guidance and recommendation
- Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs
- Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
- Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
- Shepherding existing customers through contract renewal cycles and working sales teams to execute renewals
- Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
- Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
- Becoming an expert in the features and benefits of our applications
- Plan and execute onsite visits to customer locations, as needed, to establish deep understanding of their challenges and goals by executing executive business reviews for clients
What you will bring to our team:
- Bachelor’s degree in a relevant field
- 2+ years of experience in a technical consulting role such as technical account management or technical business analysis
- Strong customer satisfaction, customer service, adoption, and retention experience
- Excellent written/verbal communication, organization, presentation, and project management skills
- Ability to work individually and within a highly collaborative global team setting
- Willingness to learn and adapt in a fast-paced environment
- Strong experience in communicating with different stakeholders and decision makers, both internally and externally
- Expert at customer relationship management
- Advanced ability to understand business objectives through requirements gathering and analysis
- Impeccable organizational awareness skills
Knowledge in the following technical areas are a plus:
- Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies
- Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
- Working technical knowledge of current software protocols and Internet standards
AvePoint is proud to employ talent from many different backgrounds, experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
-
Customer Success Manager
2 months ago
Arlington, United States PerformYard Full timeDescription: Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective...
-
Customer Success Manager
2 months ago
Arlington, United States Updata Partners Full timeAre you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective software...
-
Customer Success Manager
2 months ago
Arlington, United States Level Access Full timeThe Customer Success Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. The CSM builds strong and positive relationships with customers, helps define a long-term accessibility roadmap, and clearly demonstrates the ongoing benefits of Level Access's software...
-
Customer Success Manager, Polarity
3 weeks ago
Arlington, United States ThreatConnect Full timeCompany Background Founded in 2019, Polarity serves more than 60 large enterprise customers across industries, including financial services, government, and technology. Like ThreatConnect, its users are in cyber threat intelligence, security operations, threat hunting, and incident response teams. More than a dozen enterprise customers already use the...
-
Customer Success Manager, Polarity
3 weeks ago
Arlington, Virginia, United States ThreatConnect Full timeCompany BackgroundFounded in 2019, Polarity serves more than 60 large enterprise customers across industries, including financial services, government, and technology. Like ThreatConnect, its users are in cyber threat intelligence, security operations, threat hunting, and incident response teams. More than a dozen enterprise customers already use the...
-
Customer Success Manager, Polarity
3 weeks ago
Arlington, United States ThreatConnect Full timeCompany Background Founded in 2019, Polarity serves more than 60 large enterprise customers across industries, including financial services, government, and technology. Like ThreatConnect, its users are in cyber threat intelligence, security operations, threat hunting, and incident response teams. More than a dozen enterprise customers already use the...
-
Scale Customer Success Manager
2 months ago
Arlington, United States Envoy Full timeAbout Envoy Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems. Envoy provides a simple way to manage your complex...
-
Mid Market Customer Success Manager
1 month ago
Arlington, United States Envoy Full timeAbout Envoy Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems. Envoy provides a simple way to manage your...
-
Customer Success Manager, Home
2 weeks ago
Arlington, United States Amazon.com Inc Full timeThis role can be based in one of our approved office locations in Arlington, VA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with Amazon Ven Manager, Continuous Improvement, Customer Experience, Home, Vendor, Supply Chain, Business Services
-
Customer Success Manager, Public Sector
2 months ago
Arlington, United States Dataminr Full timeSee yourself at Dataminr You're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. You understand your customers’ strategic objectives and help them achieve success as an expert on Dataminr’s First Alert product. You are knowledgeable...
-
Customer Success Manager
2 months ago
Arlington, United States AvePoint Full timeCustomer Success Manager - Public Sector Accounts Arlington, VA, United States About AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital...
-
Customer Success Manager
1 month ago
Arlington, United States Loving Life Now Full timeSeeking motivated Passionate, Individual With Customer Success Manager Experience Exciting Opportunity: Join our Global Company for Personal & Leadership Development Are you an enthusiastic and driven self-starter ready to advance your career? Are you passionate about personal and leadership development? If so, our rapidly expanding Global Company is seeking...
-
Customer Success Coordinator
8 hours ago
Arlington, Virginia, United States Interos Inc Full timeAbout the Role:We are seeking a highly motivated and detail-oriented Customer Experience Intern to join our team at Interos Inc. As a Customer Experience Intern, you will play a critical role in helping us deliver exceptional customer experiences and drive business growth.Key Responsibilities:Meet and engage with our portfolio of customers to understand...
-
Arlington, Virginia, United States Envoy Full timeAbout EnvoyEnvoy's innovative workplace platform has transformed how organizations manage visitor experiences, optimize onsite interactions, reserve workspaces, oversee deliveries, and access precise workplace data across 16,000 locations worldwide. Our products are designed to address common workplace challenges effectively.Envoy offers a streamlined...
-
Strategic Customer Success Lead
1 week ago
Arlington, Virginia, United States AgentSync Full timePosition Overview:The Senior Enterprise Client Success Manager will play a pivotal role in ensuring our most valued clients achieve their objectives with AgentSync's innovative solutions. This position offers a unique opportunity to engage with high-profile customers, driving satisfaction and success through strategic relationship management.Key...
-
Customer Success Account Manager
3 weeks ago
Arlington, United States Microsoft Corporation Full timeCustomer Success Account Manager - CTJ - Top Secret We are looking to hire a Customer Success Account Manager to join Microsoft Federal. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring...
-
Customer Success Internship
1 week ago
Arlington, Virginia, United States Interos Inc Full timeCustomer Experience InternAbout Interos Inc:Interos Inc is a pioneering technology firm that is transforming the landscape of supply chain management. We leverage advanced machine learning and extensive data analytics to create comprehensive maps of global supply chains, ensuring businesses can navigate complexities effectively.Position Overview:We are...
-
Client Success Manager
1 week ago
Arlington, Virginia, United States Microsoft Full timePosition OverviewWe are seeking a dedicated Customer Success Account Manager to enhance our Microsoft Federal team.Company MissionAt Microsoft, our mission is to empower every individual and organization on the planet to achieve more. Our culture emphasizes a growth mindset, inspiring excellence, and encouraging teams to deliver their best every day. This...
-
Client Success Manager
1 week ago
Arlington, Virginia, United States Microsoft Full timePosition OverviewWe are seeking a dedicated Customer Success Account Manager to contribute to the Microsoft Federal team.About MicrosoftMicrosoft is committed to empowering individuals and organizations globally to achieve their fullest potential. Our organizational culture promotes a growth mindset, inspiring excellence, and motivating teams and leaders to...
-
Client Success Manager
1 week ago
Arlington, Virginia, United States Microsoft Full timePosition OverviewWe are seeking a skilled Customer Success Account Manager to enhance our Microsoft Federal team.Company MissionAt Microsoft, our mission is to empower every individual and organization globally to achieve more. Our culture promotes a growth mindset, fostering excellence and encouraging teams to deliver their best every day. By embracing a...