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DeWitt Assistant Store Manager
1 month ago
Job Type
Full-time
Description
GreenStar offers excellent time off benefits & affordable and flexible health care
Purpose: To ensure smooth store operations in the absence of the Store Manager, to include a well-maintained store appearance, store security, appropriate and timely responses to emergencies, and a focus on providing excellent customer service. Other responsibilities include supervision and staff training, consistent implementation of policies and procedures, leadership, and creating a hospitable environment that welcomes coworkers, customers, owners, and members of the community.
Commitment: "GreenStar Co-op is committed to being an inclusive organization free from discrimination. We seek out and welcome people from diverse communities to participate in a community-owned cooperative business structure"
Status: Level IV, Assistant, Report to: Store Manager
RESPONSIBILITIES:
GENERAL MANAGERIAL
- Assist with the development of weekly schedules for store that cover all store needs within labor budget.
- Ensure store security and communicate timely any facilities emergencies.
- Communicate with the Store Manager any concerns that arose while on duty; to include, customer complaints, staff performance concerns, maintenance concerns, etc.
- Maintain a working knowledge of the differences between cooperatives and other businesses.
- Ensure orders are received in accordance with established procedures and invoices are coded and submitted in a timely manner, following protocol.
- Ensure buyers maintain appropriate stock levels and accuracy.
- Knowledgeable of our POS system,
- Ensure shelves are fully stocked and rotated to ensure products are fresh and in date.
- Ensure displays and shelves are clean and well organized.
- Ensure that all products are accurately labeled for description and price including accurate sales signage.
- Provide ongoing training for staff regarding front-end systems, customer service, storewide systems and GreenStar product lines.
- Knowledge of and demonstrates ability to train staff in security procedures.
- Ensure accuracy and security of all cash
- Ensure friendly customer service at all times.
- Assist customers with product questions in a prompt, friendly, courteous manner, referring them to other staff when necessary.
- Offer suggestions for purchases and ways to prepare products.
- Help customers place special orders.
- Ensure retail and storage areas are clean, orderly condition, meeting health department standards.
- Assists with the preparation for and ensure accuracy of inventory counts.
- Ensure maintenance of all store equipment and communicates and notified the Store Manager if equipment is in need of repair. Also ensure that unsafe equipment is taken out of service.
- Follow GreenStar safety rules.
- Assist other employees in safety needs.
- Correct unsafe equipment and conditions and communicate with the Store Manager or Facilities.
- Assist with safety training needs.
- Participate in safety training programs.
- Perform other tasks as assigned to ensure a safe and healthy work environment.
- Maintain good working relationships with other staff.
- Follow store wide policies and procedures as set out in the Employee Handbook and by the Management Team.
- Ensure that communications with other staff are clear, direct and respectful.
- Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.
- Knowledgeable of and ability to fill in for all staffing positions and perform daily tasks related to those positions.
- Document and update procedures, systems and checklists.
- Assist with maintaining procedure manuals for all positions.
- Provide necessary and ongoing feedback to the Store Manager relative to staff performance.
- Ensure compliance of all retail department personnel with established policies, procedures and guidelines.
- Model supportive and participatory leadership qualities, promoting team building and motivating staff to achieve department goals.
- Participate in preparing agendas for regular department meetings.
QUALIFICATIONS
- Excellent customer service skills, to include the ability to project an outgoing, friendly personality.
- Effective communication skills, to include but not limited to, good listener and ability to give clear instructions
- Ability to handle and prioritize multiple demands and stay calm; high tolerance for stress.
- Ability to resolve conflicts and de-escalate situations.
- Attention to detail, accuracy.
- Supervisory experience preferred.
- Experience with cash registers, retail operating systems, and computer software a plus.
- Ability to lift 50 lbs.
Salary Description
$19.34 per hour
