Current jobs related to Senior Customer Success Manager - Chicago - Ascent

  • Senior Manager, Customer Success

    4 weeks ago

    Chicago, Illinois, United States MongoDB Full time

    Job Title: Senior Manager, Customer SuccessAt MongoDB, we're looking for an experienced and results-driven Senior Manager, Customer Success to join our team. As a key member of our Customer Success organization, you will play a critical role in driving the growth and success of our Enterprise North region.About the Role:We're seeking a seasoned leader with a...

  • Senior Customer Success Manager

    1 month ago

    Chicago, United States SPINS Full time

    Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...

  • Senior Customer Success Manager

    3 months ago

    Chicago, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Senior Customer Success Manager

    1 month ago

    Chicago, Illinois, United States NextDeavor Full time

    Unlock Your Potential as a Senior Customer Success ManagerNextDeavor is seeking a highly skilled Senior Customer Success Manager to join our Digital Experience Cloud team. As a key player in our organization, you will be responsible for driving customer success and measurable outcomes for our top customers.Key Responsibilities:Accountable for customer...

  • Senior Manager, Customer Success

    6 days ago

    Chicago, Illinois, United States MongoDB Full time

    Job DescriptionMongoDB is seeking an experienced Senior Manager, Customer Success to lead our Customer Success program in the Enterprise North region. As a key member of our team, you will be responsible for recruiting, mentoring, and developing a team of individual contributors and managers to drive customer retention, expansion, and satisfaction.The ideal...

  • Senior Customer Success Manager

    3 days ago

    Chicago, Illinois, United States SWORD Health Full time

    About the RoleSword Health is a pioneering healthcare technology company on a mission to revolutionize pain management. As a Senior Customer Success Manager, you will play a critical role in driving the success of our enterprise clients, helping them achieve their goals and improve patient outcomes.Key ResponsibilitiesManage the end-to-end client lifecycle,...

  • Senior Customer Success Manager

    1 month ago

    Chicago, Illinois, United States iManage Full time

    Job DescriptionWe are seeking a highly skilled Senior Customer Success Manager to join our team at iManage. As a key member of our customer success organization, you will be responsible for driving business outcomes and ensuring customer satisfaction for our strategic account base.Key Responsibilities:Develop and execute customer success plans to drive...

  • Senior Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States NextDeavor Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Digital Experience Cloud team at NextDeavor. As a key member of our team, you will be responsible for driving customer success and measurable outcomes for our top customers.Key ResponsibilitiesAccountable for customer's overall success with Adobe, including planning,...

  • Senior Commercial Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Gong Full time

    About GongGong is a leading provider of revenue intelligence solutions, empowering businesses to harness customer interactions and drive growth.Job SummaryWe are seeking a highly skilled Senior Commercial Customer Success Manager to join our team. As a key member of our revenue organization, you will be responsible for driving customer engagement, product...

  • Senior Manager of Customer Success

    1 month ago

    Chicago, Illinois, United States Measured Full time

    About the RoleAs a Senior Manager of Customer Success at Measured, you will be responsible for leading client-facing engagements for a portfolio of Measured brands on our marketing analytics framework. Our customer success team is the face of Measured's technology and services offering, and as such, you will serve as the primary point of contact for clients,...

  • Senior Commercial Customer Success Manager

    2 days ago

    Chicago, Illinois, United States Gong Full time

    Gong is a leading provider of Revenue Intelligence Platforms, empowering businesses to harness customer interactions and drive revenue growth. As a Senior Commercial Customer Success Manager, you will be a trusted strategic advisor to revenue and operational leaders, driving strategic plans and business transformation while delivering measurable business...

  • Senior Commercial Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Gong Full time

    About GongGong is a leading provider of revenue intelligence solutions, empowering businesses to harness customer interactions and drive growth. Our platform uses AI technology to capture, understand, and act on customer interactions, enabling teams to make data-driven decisions and accelerate revenue expansion.Job SummaryWe are seeking a highly skilled...

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States Keeper Security Full time

    Keeper Security is a leading provider of cybersecurity solutions. We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for growing revenue through existing accounts, providing strong interactions with customers at the Senior Management level, and working with...

  • Senior Commercial Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Gong Full time

    About GongGong is a leading provider of revenue intelligence solutions, empowering businesses to harness customer interactions and drive growth. Our innovative platform uses AI technology to capture, understand, and act on customer interactions, enabling teams to optimize their go-to-market strategies and accelerate revenue growth.Job SummaryWe are seeking a...

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States Keeper Security, Inc. Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Keeper Security, Inc. As a key member of our sales division, you will be responsible for driving revenue growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customized account plans to meet and exceed sales...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Keeper Security Full time

    About Keeper SecurityKeeper Security is a leading provider of cybersecurity solutions, trusted by millions of individuals and thousands of organizations worldwide. Our award-winning platform offers a range of innovative solutions, including password management, secrets management, and privileged access management.About the JobWe are seeking a highly...

  • Senior Customer Success Manager

    15 hours ago

    Chicago, United States SWORD Health, Lda Full time

    Manage the end-to-end client lifecycle for a growing list of enterprise customers drive client implementation, employee engagement, and the demonstration of value;Define, coordinate, and monitor the implementation project timeline, ensuring all tas Manager, Customer, Senior, Health, Project Management, Technology, Healthcare

  • Senior Commercial Customer Success Manager

    7 days ago

    Chicago, Illinois, United States Gong Full time

    pGong is seeking a highly skilled strongSenior Commercial Customer Success Manager/strong to join our team. As a trusted advisor to revenue and operational leaders, you will drive strategic plans and business transformation while delivering measurable business impact./ppKey responsibilities include:/pulliDriving customer engagement and product...

  • Customer Success Manager

    1 month ago

    Chicago, Illinois, United States Bringg Inc Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at Bringg IncWe're Bringg Inc, a leading delivery management platform serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually, we're looking...

  • Senior Customer Success Manager, Health Plans

    4 weeks ago

    Chicago, Illinois, United States SWORD Health Full time

    About Sword HealthSword Health is a pioneering healthcare technology company on a mission to revolutionize pain management and improve patient outcomes. Our cutting-edge platform combines AI-driven insights, personalized coaching, and evidence-based treatments to empower individuals to take control of their health.Job Title: Senior Customer Success Manager,...

Senior Customer Success Manager

4 months ago

Chicago, United States Ascent Full time

You have 5+ years of experience in software implementation and customer success with a proven track record of managing or supporting complex projects You have excellent interpersonal skills and time management capabilities The CSM needs to have a clear understanding of the entire customer lifecycle, and will play an active role during the implementation process in order to have a good understanding of the customer's existing processes and how they translate to the Ascent Platform Comfortable proposing and implementing creative ideas and solutions Establish rapport and building strong relationships with customers and Ascent employees across all teams within the company Demonstrate excellent interpersonal skills with ability to build sincere business relationships and deal effectively with relational challenges if they occur Excellent knowledge of change management principles 5+ years of Customer Success/Customer Support experience within Technology or Saas Solutions company Collaborative mindset with a willingness and capacity to learn and problem solve Proven ability to take initiative and work independently as needed Proven experience to manage difficult conversations with both internal and external stakeholders Experience in process improvement Prior experience with analytics software; Having knowledge in pulling reports and manipulating data in order to gather valuable insights into the customer experience Knowledge of customer support processes, tools, and technologies including JIRA, Confluence, Service Desk, and/or any SCM systems Experience working with CRM software Responsibilities

Partner with the Sales, Product and Compliance teams to play an integral role in the post sales process with Ascent customers Build a good understanding of customers' needs to allow for an easy transition from sales to implementation and through long-term ongoing support During the transition process, convey awareness of which features the customer has expressed an interest in order to help achieve the customer's goals Ensure that all customer feedback is received and escalated to the appropriate team to ensure delivery of customer objectives Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success Use analytics to track customer engagement and their experience See what features the customer is using and provide guidance on alternate solutions when applicable Be an expert on the Ascent platform and have an in-depth knowledge of our product and features Be a solutions expert for our customers - Always seek new ways for Ascent to make the customer's life easier Promote positivity in everyday interactions with customers and employees alike Serve as a primary point of contact for your portfolio of customers Ascent employees enjoy many benefits and perks, including: Competitive compensation Medical, dental, and vision insurance; premiums paid 95% for the individual Medical HSA/FSAs Life insurance 401K Disability benefits Dependent Care FSA Flexible PTO Charitable matching gift program Qualifications

You have 5+ years of experience in software implementation and customer success with a proven track record of managing or supporting complex projects You have excellent interpersonal skills and time management capabilities The CSM needs to have a clear understanding of the entire customer lifecycle, and will play an active role during the implementation process in order to have a good understanding of the customer's existing processes and how they translate to the Ascent Platform Comfortable proposing and implementing creative ideas and solutions Establish rapport and building strong relationships with customers and Ascent employees across all teams within the company Demonstrate excellent interpersonal skills with ability to build sincere business relationships and deal effectively with relational challenges if they occur Excellent knowledge of change management principles 5+ years of Customer Success/Customer Support experience within Technology or Saas Solutions company Collaborative mindset with a willingness and capacity to learn and problem solve Proven ability to take initiative and work independently as needed Proven experience to manage difficult conversations with both internal and external stakeholders Experience in process improvement Prior experience with analytics software; Having knowledge in pulling reports and manipulating data in order to gather valuable insights into the customer experience Knowledge of customer support processes, tools, and technologies including JIRA, Confluence, Service Desk, and/or any SCM systems Experience working with CRM software Responsibilities

Partner with the Sales, Product and Compliance teams to play an integral role in the post sales process with Ascent customers Build a good understanding of customers' needs to allow for an easy transition from sales to implementation and through long-term ongoing support During the transition process, convey awareness of which features the customer has expressed an interest in order to help achieve the customer's goals Ensure that all customer feedback is received and escalated to the appropriate team to ensure delivery of customer objectives Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success Use analytics to track customer engagement and their experience See what features the customer is using and provide guidance on alternate solutions when applicable Be an expert on the Ascent platform and have an in-depth knowledge of our product and features Be a solutions expert for our customers - Always seek new ways for Ascent to make the customer's life easier Promote positivity in everyday interactions with customers and employees alike Serve as a primary point of contact for your portfolio of customers Benefits

Ascent employees enjoy many benefits and perks, including: Competitive compensation Medical, dental, and vision insurance; premiums paid 95% for the individual Medical HSA/FSAs Life insurance 401K Disability benefits Dependent Care FSA Flexible PTO Parental care leave Professional development stipend Charitable matching gift program Senior Customer Success Manager Reports to: Vice President of Customer Experience ... Who You Are

You will thrive here if you are highly self-motivated and self-directed in your professional work, you consider your end user to be of highest importance. You desire autonomy and full ownership of your work product, including willingness to tackle projects head on. You have 5+ years of experience in software implementation and customer success with a proven track record of managing or supporting complex projects. You have excellent interpersonal skills and time management capabilities. The CSM needs to have a clear understanding of the entire customer lifecycle, and will play an active role during the implementation process in order to have a good understanding of the customer's existing processes and how they translate to the Ascent Platform. An understanding of financial services and how Compliance, Risk, and Legal departments function is preferred but not required.

Job Description: • Partner with the Sales, Product and Compliance teams to play an integral role in the post sales process with Ascent customers. • Build a good understanding of customers' needs to allow for an easy transition from sales to implementation and through long-term ongoing support. During the transition process, convey awareness of which features the customer has expressed an interest in order to help achieve the customer's goals. • Ensure that all customer feedback is received and escalated to the appropriate team to ensure delivery of customer objectives • Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success • Use analytics to track customer engagement and their experience. See what features the customer is using and provide guidance on alternate solutions when applicable. • Be an expert on the Ascent platform and have an in-depth knowledge of our product and features. • Be a solutions expert for our customers - Always seek new ways for Ascent to make the customer's life easier

Skills: • Possess a solid understanding of financial services and how Compliance, Risk and Legal departments function, preferred not required • Comfortable proposing and implementing creative ideas and solutions • Ability to take initiative and work independently • Establish rapport and building strong relationships with customers and Ascent employees across all teams within the company • Manage multiple engagements and work on cross-functional teams in a fast-moving environment, while maintaining devotion to detail-oriented work • Demonstrate excellent interpersonal skills with ability to build sincere business relationships and deal effectively with relational challenges if they occur • Excellent knowledge of change management principles • Promote positivity in everyday interactions with customers and employees alike • Serve as a primary point of contact for your portfolio of customers

Experience: • 5+ years of Customer Success/Customer Support experience within Technology or Saas Solutions company • Understanding of the Financial Services industry as it related to Compliance, Risk and or Legal is preferred • Collaborative mindset with a willingness and capacity to learn and problem solve • Proven ability to take initiative and work independently as needed • Proven experience to manage difficult conversations with both internal and external stakeholders • Experience in process improvement • Prior experience with analytics software; Having knowledge in pulling reports and manipulating data in order to gather valuable insights into the customer experience • Knowledge of customer support processes, tools, and technologies including JIRA, Confluence, Service Desk, and/or any SCM systems • Experience working with CRM software

Benefits

Ascent employees enjoy many benefits and perks, including: • Competitive compensation • Medical, dental, and vision insurance; premiums paid 95% for the individual • Medical HSA/FSAs • Life insurance • 401K • Disability benefits • Dependent Care FSA • Flexible PTO • Parental care leave • Professional development stipend • Charitable matching gift program

Who we Are

Ascent is a Chicago-based startup backed by investors, strongly capitalized for aggressive growth. The team has since grown to 30 full time employees, led and supported by an executive team and board of directors with extensive experience in technology, regulatory compliance, sales and business operations. Ascent serves global financial institutions such as ING and CommBank, and is also working directly with regulators around the world in order to continually improve and advance our product.

A first mover in building proprietary RegulationAI, Ascent delivers market leading regulatory knowledge as a groundbreaking new way for financial firms to manage compliance. It is our mission to help our customers protect their business from regulatory and reputational risk while reducing their overall cost to comply.

We prioritize diversity, equity, and inclusion and believe strongly that a team with different backgrounds and perspectives produces better results. Together, we are solving a $64 billion global problem in regulatory compliance. Watch this video to learn more about what we do.

Ascent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Company information Comprehensive Data Center SolutionsAscent Corporation is a leading provider of comprehensive solutions for the planning, design, engineering, development, and operation of data centers and other mission critical facilities.Headquartered in St. Louis, MO, with offices in Chicago, Dallas, Atlanta, and Toronto, Ascent specializes in powerful, efficient and technologically advanced solutions that offer our clients a broad range of delivery models spanning shell and core, build-to-suit, turnkey and critical systems operations. Company Specialties: Data Center Developments, Data Center Engineering & Construction, Critical Facility Maintenance Services, Data Center Operations Management, Critical Facility Management, and Data Center Infrastructure Management (DCIM)

#J-18808-Ljbffr