Senior Manager of Customer Success
3 days ago
As a Senior Manager of Customer Success at Measured, you will be responsible for leading client-facing engagements for a portfolio of Measured brands on our marketing analytics framework. Our customer success team is the face of Measured's technology and services offering, and as such, you will serve as the primary point of contact for clients, providing expert guidance and support to drive client satisfaction and product adoption.
Key Responsibilities- Develop and execute client success plans to drive adoption and satisfaction across all stakeholders.
- Provide strategic views on media and build out client-specific technology roadmaps to drive business growth.
- Manage the day-to-day client relationship, ensuring timely and effective communication and issue resolution.
- Collaborate with internal teams to gather requirements and deploy the Measured cross-channel attribution platform.
- Deliver client training and seminars on MeasuredU client education curriculum.
- Provide and interpret marketing performance reviews for clients, identifying areas for improvement and optimization.
- Design and interpret in-market experiments across addressable media channels to drive client value.
- Support internal CS initiatives, such as engagement and adoption models, onboarding playbooks, and product training materials.
- 7+ years of experience in client services management, with a focus on marketing attribution and analytics.
- Experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement.
- Familiarity with ad-tech and martech platforms, including vendor platforms, Google Analytics, and other 3rd-party tools.
- Excellent written and verbal communication skills, including advanced Excel and PowerPoint skills.
- Minimum BA/BS or equivalent.
Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Our platform empowers brands with comprehensive incrementality intelligence through adaptive methodology, end-to-end automation, and industry-leading expertise. We are a customer success-led organization, and our team is dedicated to driving client satisfaction and product adoption.
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