Current jobs related to Customer Service - Cupertino - JTI Inc
-
Customer Service Manager
1 week ago
Cupertino, California, United States Solugenix Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Solugenix. As a key member of our organization, you will be responsible for leading our customer service efforts and ensuring that our clients receive exceptional service.Key ResponsibilitiesLead and manage a team of customer service representatives to...
-
Customer Service Ambassador
3 weeks ago
Cupertino, California, United States Shana Nelson - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and helping them to achieve their insurance...
-
Customer Service Representative
2 days ago
Cupertino, California, United States Shana Nelson - State Farm Agent Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for building strong relationships with our customers, understanding their needs, and providing them with personalized...
-
Customer Service Representative
3 days ago
Cupertino, California, United States Walgreens Full timeJob Description:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes greeting customers, offering assistance with products and services, and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide excellent customer service,...
-
Customer Service Manager
2 weeks ago
Cupertino, California, United States Solugenix Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to fill the position of Customer Service Manager at our esteemed client, a leading commercial bank in Southern California.The ideal candidate will possess a strong background in customer service, sales, and management, with a proven track record of driving business growth and...
-
Customer Service Manager
3 weeks ago
Cupertino, California, United States Solugenix Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Solugenix Corporation. As a key member of our organization, you will be responsible for leading our customer service efforts and driving sales growth.Key ResponsibilitiesCustomer Service Leadership: Provide exceptional customer service and support to...
-
Customer Service Representative
3 weeks ago
Cupertino, California, United States Shana Nelson - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and...
-
Customer Service Manager
3 weeks ago
Cupertino, California, United States Solugenix Corporation Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Solugenix Corporation. As a key member of our organization, you will be responsible for leading our customer service efforts and driving sales growth in our branches.Key Responsibilities:Develop and implement customer service strategies to drive sales...
-
Customer Service Liaison
3 weeks ago
Cupertino, California, United States Shananelson Full time**Job Summary**At Shananelson, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and promoting our insurance products and...
-
Customer Service Representative
3 weeks ago
Cupertino, California, United States Jobs via eFinancialCareers Full timeAbout the RoleCathay Bank is seeking a highly motivated and experienced professional to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Interact with clients in a professional and effective...
-
Customer Service Representative
2 weeks ago
Cupertino, California, United States Penn Foster Inc Full timeAbout the RoleAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. You will work independently at multiple locations, assessing customer storage needs and making suggestions to sell packing and moving supplies. Daily storage unit inspections will be conducted to confirm...
-
Customer Service Representative
1 week ago
Cupertino, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional guest service, maintaining a clean and safe store environment, and ensuring accurate sales transactions.Key...
-
Customer Service Representative
3 days ago
Cupertino, California, United States Front Porch Communities and Services Full timeJob Summary:We are seeking a skilled Receptionist to join our team at Front Porch Communities and Services. As a key member of our community, you will be responsible for providing exceptional customer service, managing incoming calls, and ensuring a smooth experience for our residents, families, and visitors.Key Responsibilities:Provide quality customer...
-
Customer Service Representative
1 week ago
Cupertino, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional service to our customers, ensuring a safe and clean environment, and maintaining a positive work...
-
Customer Service Cashier
4 weeks ago
Cupertino, California, United States Whole Foods Market Full timePosition Overview: As a vital member of our team, the Cashier Team Member plays a crucial role in delivering exceptional service to our customers. Key Responsibilities:Perform opening, mid, and closing duties as assigned, ensuring the accuracy of pricing and signage.Maintain proficiency with the Front-End Code Book and PLUs, demonstrating strong basic math...
-
Customer Service Representative
2 days ago
Cupertino, California, United States Front Porch Full timeJob Summary:We are seeking a highly skilled and detail-oriented Receptionist to join our team at Front Porch. As a key member of our community, you will be responsible for providing exceptional customer service, managing incoming calls, and ensuring a smooth and efficient experience for our residents, families, and visitors.Key Responsibilities:Provide...
-
Customer Service Representative
1 week ago
Cupertino, California, United States Shananelson Full timeCustomer Relations RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you!Key Responsibilities:Establish and maintain strong relationships with customers, understanding their needs and preferences.Use a...
-
Customer Service Representative
3 weeks ago
Cupertino, California, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key ResponsibilitiesProvide...
-
Customer Service Representative
1 week ago
Cupertino, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional service to our customers, ensuring a safe and clean environment, and maintaining a positive work...
-
Customer Service Representative
1 week ago
Cupertino, California, United States Chevron Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional service to our customers, ensuring a safe and clean environment, and maintaining a positive work...
Customer Service
3 months ago
We're JTI, Japan Tobacco International and
we believe in freedom . We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our
consumers to choose from . It's how we've grown to be present in 130 countries.
But our business isn't just business. Our business is our people. Their talent. Their potential. We believe
when they're free
to be themselves, grow, travel and develop,
amazing things can happen for our business .
That's why our employees, from around the world, choose to be a part of JTI.
It is why 80% of employees feel happy working at JTI.
And why we've been awarded
Global Top Employer status, ten years running .
So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.
Learn more:
jti.com
Local Applicants Welcome
Position: Customer Service & Logistics Associate
Location: Raleigh, North Carolina
Role: Permanent
Customer Service & Logistics Associate
What is this role about?
The primary purpose of this position is to ensure that customer orders are entered, processed and delivered to our customers accurately and efficiently in a professional manner without delay and/or interruption. As the first line of JT International's working relationship with customers, this position is responsible for ensuring that a strong rapport and professional relationship is maintained with all customers. Additional duties include daily reconciliation of warehouse inventories across the company's domestic warehouse network, reviewing, approving and processing vendor invoices, administering the company's tax stamp affidavit program and other duties as assigned.
Your responsibilities
Ensure that strong rapport is built and maintained with all customers. Ensure all orders are taken and processed accurately and efficiently and delivered to customers without delay. Also ensure all invoices/credit memos are processed to customers with correct prices and taxes on a timely basis.
Update and maintain customer database (current and new) as appropriate. Responsible for reviewing monthly/quarterly reporting and performing control activity walkthroughs.
Ensure that the ERP system is accurately maintained on a daily basis with respect to:
Current and historic product and warehouse data; current and historic pricing and standard costs; current and historic state and federal taxes; customer details (name, address, and tax status data).
Verify and reconcile warehouse physical counts to company perpetual account. Notify warehouses and appropriate parties of any variances and work to solve these issues while keeping the Supply Chain & Customer Service Manager abreast any situations.
Work closely with the warehouse team and Supply Chain & Customer Service Manager to provide accurate and timely communication and details as part of the destruction process.
Work closely with warehouses and 3rd party logistics providers to ensure delivery details are properly maintained and communicated. Track and report on order transit timing and investigate exceptions to planned delivery schedules.
Invoice processing for freight carriers and warehouse vendors.
Resolve invoicing and inventory issues (i.e., discrepancies, variances) by working with other internal departments including Finance, Accounting, IT and Sales Dept. as well as external customers. Work with customers and IT department to resolve any EDI issues.
Process and issue accurate customer credits for return of aged / damaged product and ensure the timely issuing of customer tax stamp affidavits for tax credits.
Upon request, the position holder will be expected to perform additional duties as they arise.
Who is our candidate?
1-3 years' experience of working in Customer Service / Logistics / Operations functions of National or International Company.
Proficient knowledge of computers including Microsoft Office (MS Excel & MS Word experience is required). ERP (SAP) experience is strongly preferred.
Excellent customer service skills. Ability to think on one's feet and react to customer issues. Organized & self-motivated.
Quantitative analysis skills are desired.
Direct experience in customer service and logistics support. Ability to manage a high level of daily tasks associated with processing customer orders.
Strong organizational and time management skills needed to prioritize work and meet deadline commitments. Proficiency in dealing directly with customers to provide appropriate follow-up and satisfy customer inquiries.
Benefits
Excellent employee environment with a competitive benefits package including:
Annual Merit Increase
Healthcare
Dental + Vision
Voluntary benefits
Paid Time Off
Paid family leave benefit
401k Plan + Company Contributions
Life Insurance
Disability
Tuition Assistance
#J-18808-Ljbffr
