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Customer Service Representative

2 months ago

Cupertino, California, United States Jobs via eFinancialCareers Full time
About the Role

Cathay Bank is seeking a highly motivated and experienced professional to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Interact with clients in a professional and effective manner, ensuring their needs are met and exceeded.
  • Sales and Service: Develop and implement strategies to increase sales and improve customer satisfaction.
  • Operations: Oversee the day-to-day operations of the branch, ensuring compliance with bank policies and procedures.
  • Management: Supervise and mentor a team of Relationship Bankers and Operations staff, providing guidance and support to ensure their success.
Requirements
  • Education: College degree preferred.
  • Experience: Three to five years' experience in a similar capacity with management/supervisory responsibilities.
  • Skills: Comprehensive knowledge of all aspects of branch service functions, thorough knowledge of bank policies and procedures, and excellent verbal and written communication skills.
What We Offer

Cathay Bank offers a competitive benefits package, including medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).