Customer Service Representative

4 days ago

Cupertino, California, United States Chevron Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chevron Stations Inc. (CSI). As a key member of our retail team, you will be responsible for providing exceptional service to our customers, ensuring a safe and clean environment, and maintaining a positive work attitude.

Key Responsibilities
  • Provide courteous and professional service to customers, vendors, and community members.
  • Maintain a neat and clean appearance, adhering to CSI image standards.
  • Support and follow established safety, security, and quality guidelines, as well as CSI policies and procedures.
  • Preserve the safety of yourself, fellow employees, and others in the work location by utilizing the CSI Loss Prevention process.
  • Ensure food safety and hygiene practices are followed, including proper sanitation, food handling, preparation, storage, and disposal procedures.
  • Follow federal law and company standards for carding customers for age-restricted products.
  • Work professionally with vendors and contractors.
  • Regular and punctual attendance is expected.
Essential Functions
  • Provide exceptional guest service, greeting and thanking customers while making eye contact.
  • Conduct point-of-sale activities accurately and safely, adhering to CSI guidelines and procedures.
  • Maintain a cash drawer at or below maximum level, securing funds in a safe and performing cashier reconciliation at each shift end.
  • Perform consistent station cleaning of indoor and outdoor facilities, including restrooms, islands, pumps, and car wash (if applicable).
  • Prepare food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to maximize sales and minimize loss.
  • Actively promote store specials and other marketing programs.
  • Cross-check price of delivered goods for accuracy.
  • Distribute delivered goods in an orderly manner throughout the store, ensuring shelves are full of products.
Requirements and Qualifications
  • Available to work a variety of hours, including early mornings, evenings, weekends, overnight shifts, and holidays.
  • Strong attention to detail.
  • Ability to handle challenging situations professionally and exercise exceptional judgment.
  • Ability to work both independently and in team settings.
  • Must possess required up-to-date food handling certificates (in specific locations only).
  • Cooking/Restaurant experience preferred.
Physical Demands
  • Ability to stand and walk for long periods on hard and uneven surfaces.
  • Ability to bend, lift, push, and move product using proper lifting techniques.
  • Ability to work safely with equipment that can create and hold high temperatures, using appropriate personal protective equipment.
  • Periodic exposure to all outdoor conditions during daylight hours.
  • Moderate exposure to walk-in coolers and freezers at 34 F or lower.
  • Frequent handwashing and attention to personal cleanliness standards.
Benefits

Chevron Stations Inc. (CSI) offers a competitive compensation package, including full-time and part-time shifts, direct deposit, health and wellness packages, education reimbursement, shift differential pay, management bonus program, loyalty service time program, and commuter benefit program.

Chevron Stations Inc. (CSI) is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

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