Customer Service Representative
2 weeks ago
Location: Austin, TX
Department: Customer Service
Reports To: Customer Service Manager
Employment Type: Full-Time
Job Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure a positive customer experience. You will be the first point of contact for our customers and play a crucial role in representing our company's values and commitment to excellence.
Key Responsibilities:
- Resolve customer issues and complaints, escalating complex cases when necessary.
- Process orders, returns, and exchanges according to company guidelines.
- Keep detailed and accurate records of customer interactions in the CRM system.
- Collaborate with other departments to ensure customer needs are met efficiently.
- Identify opportunities for improving customer service processes and suggest enhancements.
- Stay updated on product knowledge, company promotions, and policy changes.
- Meet or exceed performance metrics related to customer satisfaction, response time, and issue resolution.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A positive attitude and a passion for helping others.
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