Customer Service Representative

2 weeks ago


Austin, United States Inkspirenize Full time
Job Title: Customer Service Representative

Location: Austin, TX

Department: Customer Service

Reports To: Customer Service Manager

Employment Type: Full-Time
Job Overview:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure a positive customer experience. You will be the first point of contact for our customers and play a crucial role in representing our company's values and commitment to excellence.
Key Responsibilities:
  • Resolve customer issues and complaints, escalating complex cases when necessary.
  • Process orders, returns, and exchanges according to company guidelines.
  • Keep detailed and accurate records of customer interactions in the CRM system.
  • Collaborate with other departments to ensure customer needs are met efficiently.
  • Identify opportunities for improving customer service processes and suggest enhancements.
  • Stay updated on product knowledge, company promotions, and policy changes.
  • Meet or exceed performance metrics related to customer satisfaction, response time, and issue resolution.
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to multitask and manage time effectively.
  • A positive attitude and a passion for helping others.


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