Customer Service Representative

1 month ago


Austin, United States Net Commesh Full time
Job Title: Customer Service Representative
Job Summary:

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring an exceptional customer experience. You will play a key role in maintaining customer satisfaction and loyalty through effective communication and problem-solving.
Key Responsibilities:
  • Customer Interaction: Handle incoming calls, emails, and live chat inquiries from customers, providing prompt and professional assistance.
  • Issue Resolution: Address customer complaints, troubleshoot issues, and escalate complex concerns to the appropriate department when necessary.
  • Product Knowledge: Stay updated on company products, services, policies, and procedures to provide accurate information to customers.
  • Order Management: Assist customers with placing orders, tracking shipments, processing returns, and managing account inquiries.
  • Feedback Collection: Gather customer feedback and report recurring issues or trends to the management team for continuous improvement.
  • Collaboration: Work closely with other departments (e.g., sales, technical support) to ensure seamless customer service.
Qualifications:
  • High school diploma or equivalent (required); Associate's or Bachelor's degree (preferred).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask, prioritize, and manage time effectively.


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