Front Desk Associate

5 days ago

Annapolis, United States Colwen Hotels Full time
Residence Inn Annapolis, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Provide exceptional guest service.
  • Efficiently manage the operations of the front desk, ensure check in and check out is timely.
  • Warmly and professionally welcome all guests.
  • Process guest check-in: confirm reservations, assign guest rooms.
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
  • Maintain knowledge of upcoming events, local area and hotel offerings.
  • Ensure prompt delivery of billing to guests.
  • Process all payments types e.g. charges, cash, checks, debit or credit cards.
  • Discreetly handle confidential guest information.
  • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
  • Ensure lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
  • Maintain STRICT key controls.
  • Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.
Requirements:
  • One year of related experience, hotel preferred
  • Prior Brand experience preferred
  • Bilingual - English/Spanish
  • Excellent verbal and written communications skills
  • Strong organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
We've got you covered: Benefits & Perks
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

  • Front Desk Associate

    3 days ago

    Annapolis, Maryland, United States Colwen Hotels Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Residence Inn Annapolis, a Colwen Hotels Property. As a Front Desk Associate, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless stay for our guests.Key...

  • Front Desk Associate

    3 days ago

    Annapolis, Maryland, United States Solaris Health Holdings LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Solaris Health Holdings LLC. As a Front Desk Associate, you will be the first point of contact for our patients and will be responsible for providing exceptional customer service, managing patient flow, and ensuring a positive experience for all who visit...

  • Front Desk Associate

    2 weeks ago

    Annapolis, Maryland, United States Navy Exchange Full time

    Job Summary:Serves as the primary point of contact with guests at a Navy Exchange property, handling all stages of their stay, including special requests and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service-related office operations, and the safety, security, and privacy of all guests.Duties and...

  • Front Desk Associate

    2 weeks ago

    Annapolis, Maryland, United States Navy Exchange Full time

    Job Summary:Serves as the primary point of contact with guests at a Navy Exchange property, handling all stages of their stay, including special requests and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service-related office operations, and the safety, security, and privacy of all guests. Overnight shifts...

  • Front Desk Associate

    4 days ago

    Annapolis, United States Solaris Health Holdings LLC Full time

    Description: Anne Arundel Urology is currently looking for Front Desk Patient Experience Ambassadors for our offices in Annapolis, Bowie, Glen Burnie, Greenbelt and Odenton. The primary focus of this role is to provide exceptional customer service by creating a trusting and positive relationship with patients, colleagues, and our management team. The Patient...

  • Front Desk Associate

    1 hour ago

    Annapolis, United States Solaris Health Holdings LLC Full time

    Description:To be considered for an interview, please make sure your application is full in line with the job specs as found below.Anne Arundel Urology is currently looking for Front Desk Patient Experience Ambassadors for our offices in Annapolis, Bowie, Glen Burnie, Greenbelt and Odenton.The primary focus of this role is to provide exceptional customer...

  • Front Desk Associate

    4 months ago

    Annapolis, United States Anne Arundel Urology PA Full time

    Job DescriptionJob DescriptionDescription:Anne Arundel Urology is currently looking for Front Desk Patient Experience Ambassadors for our offices in Annapolis, Bowie, Glen Burnie, Greenbelt and Odenton.The primary focus of this role is to provide exceptional customer service by creating a trusting and positive relationship with patients, colleagues, and our...

  • Front Desk

    4 months ago

    Annapolis, United States Retro Fitness - Annapolis Full time

    Job DescriptionJob DescriptionRetro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1...

  • Hotel Front Desk Manager

    1 month ago

    Annapolis, United States DoubleTree by Hilton Hotel Annapolis Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...

  • Front Desk Associate

    4 weeks ago

    Annapolis Junction, United States Commander, Navy Installations Part time

    Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions....

  • Front Desk Coordinator

    6 days ago

    Annapolis, Maryland, United States Hair Club Full time

    Job Title: Front Desk ReceptionistAbout the Role:We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at HairClub. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our clients with their needs.Key...

  • Front Desk Representative

    2 days ago

    Annapolis, Maryland, United States Anne Arundel Urology Full time

    Job SummaryWe are seeking an experienced and customer-focused Front Desk Associate to join our team at Anne Arundel Urology. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring a smooth and efficient patient flow, and performing various administrative tasks.Key ResponsibilitiesProvide a warm...

  • Front Desk Supervisor

    2 weeks ago

    Annapolis, Maryland, United States Colwen Hotels Full time

    {"Job Title": "Front Desk Supervisor", "Job Description": "Colwen Hotels: A Leader in HospitalityWe are a dynamic and growing hotel company with a portfolio of award-winning hotels. Our team is built on hard work, character, and authenticity. We empower individuals to bring forward-thinking concepts to life and enrich guest experiences.Key...

  • Front Desk Receptionist

    4 days ago

    Annapolis, Maryland, United States GOLDLEAF Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly skilled and experienced Front Desk Receptionist to join our team at GOLDLEAF in Annapolis. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service to patients and customers, while maintaining a high level of professionalism.Key Responsibilities:Greet and...

  • Front Desk Associate

    3 weeks ago

    Annapolis, Maryland, United States GOLDLEAF Full time

    Job Summary:GOLDLEAF is seeking a highly skilled and experienced Front Desk Receptionist to join our team. As a key member of our Annapolis Cannabis Dispensary team, you will be responsible for providing exceptional customer service while maintaining a high level of professionalism.Key Responsibilities:Customer Service: Greet and welcome patients and...

  • Front Desk Representative

    3 weeks ago

    Annapolis, Maryland, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Services: Greet guests with a warm and welcoming...

  • Front Desk Representative

    3 weeks ago

    Annapolis, Maryland, United States HEI Hotels and Resorts Full time

    About UsThe Westin Annapolis is a premier downtown hotel that offers a welcoming atmosphere and exceptional service to its guests. Our team is dedicated to providing a unique and memorable experience for all who visit us.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative,...

  • Front Office Associate

    4 weeks ago

    Annapolis, Maryland, United States Annapolis Town Center Full time

    Job Overview:We are seeking a dedicated individual to join our team as a Front Desk Receptionist. This role is essential in providing excellent customer service and ensuring a welcoming atmosphere for all visitors.Key Responsibilities:Utilize computer skills effectively to manage front desk operations.Demonstrate flexibility in working hours to accommodate...

  • Front Office Associate

    3 days ago

    Annapolis, Maryland, United States Covenant Surgical Partners Full time

    Job SummaryThe Front Desk Associate provides essential clerical, administrative, and billing support on a daily basis from their designated location under the supervision of the Center Operations Manager.Key ResponsibilitiesProvide clerical support to the Center Operations ManagerAssist with billing and insurance-related tasksAdhere to and comply with the...

  • Front Desk Receptionist

    4 days ago

    Annapolis, Maryland, United States GoldLeaf Full time

    Job Title: Front Desk ReceptionistJob Summary:GOLDLEAF is seeking a friendly, personable, and outgoing individual to join our team as a Front Desk Receptionist. The ideal candidate will excel in providing exceptional customer service while maintaining a high level of professionalism.Responsibilities:Greet and welcome patients and customers, providing a...