Technical Support Specialist

3 weeks ago

Washington, United States LifeWorks NW Full time

The

Technical Support Specialist

is responsible for providing technical assistance and support to computer systems, hardware, and software. The Technical Support Specialist will be hands-on, interacting directly with the end user in meeting requests, resolving problems, installing hardware and software solutions and offering general internal helpdesk support across all locations to all levels throughout the organization during regular business hours and after hours as needed. The Technical Support Specialist may provide supervision and support to Technical Support Technicians. Location:

This position is based out of LifeWorks NW's Sylvan Site. Assists end users in resolving a wide variety of hardware and software issues, requests, complaints, and inquires by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Monitor, manage, resolve or refer IT ticket queue, triage, resolve issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required Builds, installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals. Work with Network/System Administrators to ensure optimal operations of all systems Manages user account information, including rights, security and systems groups. Manage and/or perform backup, recovery, and other security measures as required Documents, tracks and monitors the problem to facilitate a timely resolution and build knowledge database using a central IT ticket management application Manage hardware assets and track via asset management applications. Relies on established guidelines and instructions to perform daily job functions. Participate in continual updates to the team's IT documentation and training system by recommending changes or updates in programming, documentation, and training to address system deficiencies and user needs Understand the IT working environment sufficiently to explain technical issues and concepts to a disparate range of technical and non-technical clients; effectively communicates both orally and written with customers, team members, and organization. May be required to train individuals or groups, as needed. Exhibits an excellent attention to detail and multi-tasking ability with the capability of working independently Acts professionally with a passion for assisting others and problem-solving Display cultural sensitivity, awareness and competency Meets performance standards set by assigned project work/objectives and organizational policies and norms. Works under immediate supervision reporting to a supervisor; Participates in regular individual and team meetings with manager; Attends informational meetings which may include all staff and team meetings, consultation with other staff and required trainings. Qualifications: Associates degree or 1-2 years' experience in Technical/Computer/Help Desk support Prefer 1 years IT experience in an IT Help Desk Desktop troubleshooting experience and skills in a Microsoft Windows environment. Basic knowledge of hardware and software troubleshooting. Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment. Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings. Familiar with supporting wireless communication devices such as Smartphones, Wireless hotspots, and cell phones. Ability to work effectively on a team, and to work independently with minimal supervision. Self-motivated. Driven to provide excellent customer service. Demonstrates critical thinking and analytical capability; Ability to learn new technologies quickly Demonstrates effective communication skills (both written and oral) and maintains a cooperative working relationship with others in a culturally diverse environment. Team Player. Demonstrates punctuality, accountability, and patience Ability to perform under pressure, be flexible, and effectively manage and prioritize a backlog of tickets Ability to life 50 lbs. Ability to travel between work locations in the Portland metro area. Ability to work evenings and/or weekends with access to a car and valid driver's license. Ability to perform essential functions of job without creating a direct threat to the safety of self or others LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include: Compassionate, Impactful Care; Holistic Health; Passionate Team; and a Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

#J-18808-Ljbffr

  • Technical Support Specialist

    3 hours ago

    Washington, United States DC Public Schools Full time

    The following are the steps in the Technical Support Specialist application process: Upload your current resume. Complete general employment questions (10-20 minutes) Advance to a recommended pool which principals will consult to hire for school-based openings. Business manager applicants are required to have a bachelor's degree and two or more years of...

  • Lead Technical Support Specialist

    3 days ago

    Washington, United States Akira Technologies Inc. Full time

    Job DescriptionJob DescriptionAkira Technologies is seeking a Lead Technical Support Specialist to help support our government client in modernizing their enterprise information technology services, which is vital to deploying their mission in disaster and relief programs.This is hybrid work with places of performance in Washington, DC and Round Hill, VA....

  • Lead Technical Support Specialist

    3 weeks ago

    Washington, United States Akira Technologies Inc. Full time

    Job DescriptionJob DescriptionAkira Technologies is seeking a Lead Technical Support Specialist to help support our government client in modernizing their enterprise information technology services, which is vital to deploying their mission in disaster and relief programs.This is hybrid work with places of performance in Washington, DC and Round Hill, VA....

  • Tier 1 Technical Support Specialist

    7 hours ago

    Washington, United States UIP Companies Full time

    POSITION: Tier 1 Technical Support Specialist REPORTS TO: Chief Operating Officer LOCATION: Corporate Headquarters, NE Washington, DC Urban Investment Partners ("UIP") is a vertically integrated real estate investment, asset and property management, and general contracting company specializing in multi-family properties predominantly in the Washington, DC...

  • Tier 1 Technical Support Specialist

    1 day ago

    Washington, United States UIP Companies Full time

    POSITION: Tier 1 Technical Support SpecialistREPORTS TO: Chief Operating OfficerLOCATION: Corporate Headquarters, NE Washington, DC Urban Investment Partners ("UIP") is a vertically integrated real estate investment, asset and property management, and general contracting company specializing in multi-family properties predominantly in the Washington, DC...

  • monitoring & evaluation technical specialist (indicators & data)

    2 days ago

    Washington, Washington, D.C., United States United States Department of Treasury, Office of Technical Assistance Full time

    U.S. DEPARTMENT OF THE TREASURYOFFICE OF TECHNICAL ASSISTANCEMONITORING & EVALUATION TECHNICAL SPECIALIST(INDICATORS & DATA)The U.S. Department of the Treasury's Office of Technical Assistance (OTA) supports the development of strong financial sectors and sound public financial management in countries where assistance is needed and there is a strong...

  • Technical Support Specialist

    4 weeks ago

    Washington, United States TagMaster North America Inc Full time

    TagMaster NA is seeking an experienced Technical Support professional with the ability to provide remote assistance and troubleshooting via phone, email, video-calls. Experience and knowledge of RFID (Radio Frequency Identification), security, access control, and Identification solutions is a plus. This is a full-time position with excellent benefits and...

  • Technical Support Specialist

    2 days ago

    Washington, Washington, D.C., United States SAIC Career Site Full time

    Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT...

  • Technical Sales Specialist

    1 week ago

    Washington, United States Everi Pty Full time

    At Aggreko, we provide energy solutions so businesses can grow and communities can thrive. Mines, data centres, sporting events, manufacturing sites - even whole cities - need electricity around the clock. Reliable supplies of energy have never been more critical. That's why we make sure our customers have power, heating, and air conditioning when, where and...

  • MONITORING & EVALUATION TECHNICAL SPECIALIST (INDICATORS & DATA)

    19 hours ago

    Washington, United States United States Department of Treasury, Office of Technical Assistance Full time

    U.S. DEPARTMENT OF THE TREASURY OFFICE OF TECHNICAL ASSISTANCE MONITORING & EVALUATION TECHNICAL SPECIALIST (INDICATORS & DATA) The U.S. Department of the Treasury’s Office of Technical Assistance (OTA) supports the development of strong financial sectors and sound public financial management in countries where assistance is needed and there is a strong...

  • IT Support Specialist

    1 day ago

    Washington, United States NAACP Legal Defense Fund Full time

    The NAACP Legal Defense & Educational Fund, Inc. (LDF) is the country’s first and foremost civil and human rights law organization. Founded in 1940 under the leadership of Thurgood Marshall, who subsequently became the first Black U.S. Supreme Court Justice, LDF was launched at a time when the nation’s aspirations for equality and due process of law were...

  • Advanced Technical Center Instruct Specialist

    3 days ago

    Washington, United States Trinity College Full time

    Job DescriptionJob DescriptionAdvanced Technical Center (ATC) Instructional Specialist PositionPOSITION OVERVIEW: Instructional Specialists at Trinity Washington University provide essential instructional leadership in the delivery of foundational coursework in reading and writing, mathematics, and science education. This open position is for an...

  • Advanced Technical Center Instruct Specialist

    19 hours ago

    Washington, United States Trinity College (Connecticut) Full time

    Job Description Job Description Advanced Technical Center (ATC) Instructional Specialist Position POSITION OVERVIEW: Instructional Specialists at Trinity Washington University provide essential instructional leadership in the delivery of foundational coursework in reading and writing, mathematics, and science education. This open position is for an...

  • Advanced Technical Center Instruct Specialist

    1 month ago

    Washington, United States Trinity College Full time

    Job DescriptionJob DescriptionAdvanced Technical Center (ATC) Instructional Specialist PositionPOSITION OVERVIEW: Instructional Specialists at Trinity Washington University provide essential instructional leadership in the delivery of foundational coursework in reading and writing, mathematics, and science education. This open position is for an...

  • Tier II IT Support Specialist

    21 hours ago

    Washington, United States Competitive Range Solutions LLC Full time

    Job Description: Partnering with the government, Competitive Range Solutions offers a unique platform to plan and deploy complex, IT-enabled, and mission-essential capabilities. We are committed to fostering professional growth and expanding our capabilities through challenging and exciting projects. Join our collaborative and congenial environment to take...

  • Program Technical Specialist

    16 hours ago

    Washington, United States Physics World Full time

    The Program Technical Specialist will primarily support the Optica Membership division with cutting-edge technical webinars, workshops, and career summits to a global membership. They will define, develop, and implement strategic initiatives across the global membership portfolio. This position portfolio has four program areas to focus on: Engineering...

  • Technical Systems Specialist

    4 weeks ago

    Washington, United States Addison Group Full time

    Position: Technical Systems SpecialistLocation: District of Columbia - 4 Days Onsite, 1 WFHAre you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Technical Systems Specialist to join their team. Please contact us today to discuss this opportunity!Key Responsibilities: Strategic IT...

  • Technical Systems Specialist

    4 weeks ago

    Washington, United States Addison Group Full time

    Position: Technical Systems SpecialistLocation: District of Columbia - 4 Days Onsite, 1 WFHAre you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Technical Systems Specialist to join their team. Please contact us today to discuss this opportunity!Key Responsibilities: Strategic IT...

  • Technical Analyst

    17 hours ago

    Washington, United States CAVA - Support Center Full time

    Job Description Job Description Company Profile: At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the...

  • Program Technical Specialist

    2 weeks ago

    Washington D.C., United States Optica Full time

    The Program Technical Specialist will primarily support the Optica Membership division with cutting-edge technical webinars, workshops, and career summits to a global membership.  They will define, develop, and implement strategic initiatives across the global membership portfolio. This position portfolio has four program areas to focus on: Engineering...